Tracie Middleton
Devine,TX
Summary
Seasoned Service Manager bringing 27 years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Service Manager
Frio Chevrolet
10.2019 - 04.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Manager
Cecil Atkission Ford
09.2017 - 10.2019
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Office Manager
Cecil Atkission Ford
05.2010 - 09.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Office Assistant
Mac Haik Ford
03.2009 - 05.2010
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Repossession Specialist
CNAC Finance
10.2009 - 02.2010
- Collaborated closely with skip tracing specialists to locate hard-to-find debtors, resulting in higher recovery rates over time.
- Optimized route planning for field agents, maximizing the number of successful repossessions per day.
- Assisted in streamlining internal workflow processes to improve interdepartmental communication and collaboration among teams working towards common goals.
- Expedited asset liquidation by coordinating closely with auction houses and other disposal channels.
- Minimized company liability by adhering strictly to state and federal regulations during all aspects of the repossession process.
- Provided valuable support to other departments by sharing expertise on asset valuation, liquidation processes, and debtor negotiations.
- Maintained up-to-date knowledge of industry trends and best practices, enabling effective adjustments to company strategies as needed.
Education
Associate of Science - Accounting And Business Management
Hallmark University
San Antonio, TXHigh School Diploma -
Comfort High School
Comfort, TX05.1993
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Customer Service Management
- Conflict Resolution
- Goal-Oriented
- Workflow Management
- Quality Assurance
Timeline
Service Manager
Frio Chevrolet
10.2019 - 04.2024
Service Manager
Cecil Atkission Ford
09.2017 - 10.2019
Office Manager
Cecil Atkission Ford
05.2010 - 09.2017
Repossession Specialist
CNAC Finance
10.2009 - 02.2010
Office Assistant
Mac Haik Ford
03.2009 - 05.2010
Associate of Science - Accounting And Business Management
Hallmark University
High School Diploma -
Comfort High School
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