Tracie Miller
Dallas,GA
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Lifesmiles Of New Hope
Dallas, GA
07.2022 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Sorted and distributed incoming mail daily.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Maintained accurate records of services provided during each visit or procedure.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
Patient Service Representative
Lost Mountain Dental
Marietta, GA
06.2010 - 07.2022
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Maintained accurate records of services provided during each visit or procedure.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Education
High School Diploma -
LCJVS
Oberlin, OH05-1988
Skills
- Reception Management
- Routing lab results
- Recording histories
- Bookkeeping Support
- Appointment Scheduling
- Eligibility Determination
- Appointment confirmation
- Patient interviewing skills
- System updates
- Onsite tours
- Office Administration
- Customer Service
- Scheduling appointments
- Patient Intake
- HIPAA Compliance
- Typing 35 WPM
- Insurance Verification
- Medical terminology knowledge
- Payment Collection
Affiliations
In my spare time I enjoy working in the yard, gardening, playing with my pups,cooking, and spending time with family and friends.
Timeline
Patient Service Representative
Lifesmiles Of New Hope
07.2022 - Current
Patient Service Representative
Lost Mountain Dental
06.2010 - 07.2022
High School Diploma -
LCJVS
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