Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
TruckDriver
Tracie  Miller

Tracie Miller

Marketing
Hollister,MO

Summary

I am an independent and creative person who enjoys all aspects of the arts. I also possess an adventurous side that loves nature and the outdoors. I have been skydiving and working towards my pilots license.

Overview

10
10
years of professional experience

Work History

CMP

Wyndham Vacation Ownership
Branson,MO
05.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Sales Manager

5 Below
Branson, MO
08.2023 - 05.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Customer Service Representative

Hurts Donut
Branson, MO 65616
03.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Customer Service Representative

Aldi Foods
Blue Springs, MO
01.2015 - 09.2022

Worked A.M. truck pallets

Curbside shopper

Cashier

Inventory audit

Cash handling and balance of drawer twice per day

Stocking of shelves

Education

Associate Of Science - Film And Video Production

Full Sail University
Winter Park, FL
04.2004

Bachelor Of Arts - Mass Communications

University of West Florida
Pensacola, FL
05.2002

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Time Management
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Active Listening
  • Calm Under Pressure
  • Organization and Time Management
  • Decision-Making
  • Problem Resolution

Accomplishments

My photography skills has landed me a few publishings.

I have worked on several Independent Film Projects and a reality show that is listed on IMDB.

Timeline

CMP

Wyndham Vacation Ownership
05.2024 - Current

Sales Manager

5 Below
08.2023 - 05.2024

Customer Service Representative

Hurts Donut
03.2022 - 08.2023

Customer Service Representative

Aldi Foods
01.2015 - 09.2022

Associate Of Science - Film And Video Production

Full Sail University

Bachelor Of Arts - Mass Communications

University of West Florida
Tracie Miller Marketing