Tracie Mitchell
Picayune,MS
Summary
Highly motivated and detail-oriented individual with extensive experience as a dental assistant, seeking a new career path utilizing strong interpersonal and organizational skills in a customer-service focused role. Proven ability to adapt quickly, prioritize tasks, and maintain a positive attitude in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Dental Assistant
Picayune General Dentistry
Picayune
09.2005 - 02.2025
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Gathered and documented patient medical and dental histories and vital signs.
- Conducted dental cleanings and checked teeth for cracked fillings.
- Established clean, sterile and welcoming environment for patients.
- Updated patient records with new data and treatment information.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Kept track of treatment information in patient records.
- Educated patients on treatment procedures and post-procedure home care.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Documented patient records during procedures and added notes taken to treatment chart.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Documented patient records with procedures performed and added notes taken to charts.
- Maintained a neat, clean and organized environment throughout the office.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate of Science -
Jefferson Davis Junior College
Biloxi, MSSkills
- Patient care
- Clinical documentation
- Dental procedures
- Infection control
- Customer service
- Data entry
- Effective communication
- Chair-side support
- Cross-training capabilities
- Dental software management
- First aid training
- Infection control proficiency
- Electronic charting
- Patient records gathering
- Patient record maintenance
- HIPAA compliance
- Strong writing and verbal skills
- Patient services
- Chairside assistance
- Proficient in Eaglesoft
References
- Ann McDonald- 601-749-1214
- Mary Ellen Falls- 601-590-0809
- Hayden Farlow- 228-861-4491
Timeline
Dental Assistant
Picayune General Dentistry
09.2005 - 02.2025
Associate of Science -
Jefferson Davis Junior College