TRACIE MOORE
Customer Service Professional
COLUMBUS,GA
Summary
Dynamic professional with extensive Customer Service experience at major Fortune 500 companies , excelling in wire processing and fraud prevention. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Recognized for managing multiple workflows efficiently while maintaining data accuracy and attention to detail. Committed to delivering exceptional service and achieving results.
Overview
28
28
years of professional experience
Work History
WIRE SPECIALIST
Synovus
Columbus, GA
10.2023 - 09.2024
- Processed incoming and outgoing wires to ensure accurate transactions.
- Facilitated complete wire experience, enhancing customer satisfaction from initiation to completion.
- Addressed inquiries regarding wire transfers and account status efficiently.
- Managed over 15 queues within banking department to maintain workflow efficiency.
- Monitored wire authenticity to prevent fraud and ensure security.
- Oversaw foreign currency exchanges during transactions for proper compliance.
- Adhered to security protocols, ensuring all transfers remained confidential and professional.
CUSTOMER SERVICE REPRESENTATIVE
Aflac
Columbus, GA
04.2012 - 10.2023
- Facilitated an ideal customer experience through the claims administration process, conflict resolution, payment inquiries, and reconciliation.es and reconciliation.
- Exceeds the daily production expectation of 60 customer contacts per day while utilizing clear, concise communication skills in conjunction with organizational skill and knowledge to customize the experience and contribute to true one call resolution for all affected customers.
- Granted ELITE team status as one of the top 10% of employees in the Customer Service Center.
CUSTOMER SERVICE REPRESENTATIVE
TSYS
11.2006 - 09.2008
- Promoted to VIP team where I was assigned only high-profile clients.
- Specialized in inbound calls for account inquiries.
- Booked flights for clients such as Delta, Southwest and many more.
- Resolved account issues.
- Handled more than 50 calls per day with speed and accuracy.
OFFICE MANAGER
Rhodes Furniture
Columbus, GA
11.2004 - 12.2005
- Assists hundreds of clients daily via email, phone and in person.
- Responsible for taking payments.
- Processed numerous credit applications.
- Ensured sales were complete and finalized.
- Operated multi-line phone.
- Assisted with all other office administrative duties.
CERTIFIED NURSING ASSISTANT
Oak Manor
03.2000 - 12.2003
- Charted vital signs.
- Documented patient progress.
- Assist with medication administration.
- Ensured patient care and safety.
CUSTOMER SERVICE REPRESENTATIVE
TSR
05.1996 - 10.1999
- Specialized in inbound customer service account inquiries.
- Initiated new account welcome calls.
Education
A.S. - BUSINESS ADMINISTRATION
GEORGIA MILITARY COLLEGE
COLUMBUS, GA04-2011
Skills
- Wire processing and foreign currency exchange
- Fraud prevention and transaction compliance
- Customer communication
- Workflow management
- Payment inquiries
- Account reconciliation
- Customer service
- Conflict resolution
- Attention to detail
- Time management
- Problem solving
- Data accuracy
Timeline
WIRE SPECIALIST
Synovus
10.2023 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
Aflac
04.2012 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
TSYS
11.2006 - 09.2008
OFFICE MANAGER
Rhodes Furniture
11.2004 - 12.2005
CERTIFIED NURSING ASSISTANT
Oak Manor
03.2000 - 12.2003
CUSTOMER SERVICE REPRESENTATIVE
TSR
05.1996 - 10.1999
A.S. - BUSINESS ADMINISTRATION
GEORGIA MILITARY COLLEGE
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