Summary
Overview
Work History
Education
Skills
Timeline
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Tracie Quint

Eufaula,AL

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

12
12
years of professional experience

Work History

Head Bartender/Bartender Shift Manager

Will Henry's Tavern at Sugarloaf
Lawrenceville, GA
01.2018 - 07.2024
  • Checked identification of patrons who appeared under age 30.
  • Addressed any issues between staff members in a timely fashion.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Developed new cocktail recipes for the menu.
  • Ensured that all liquor laws were followed during service hours.
  • Managed stock levels of all alcoholic beverages available at the bar.
  • Maintained a clean work area with appropriate safety standards according to health regulations.
  • Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Provided feedback on performance reviews for each bartender.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Ensured accurate cash handling procedures were followed at all times.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Created signature beverages to increase revenue and patron loyalty.
  • Maintained list of ride services for inebriated customers to safely transport to destinations.
  • Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Collected and organized daily till totals and tips.
  • Processed above-average daily revenue and consistently met targets for special events and promotions.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Balanced daily registers and generated sales reports for management.
  • Effectively multitasked within fast-paced environment.
  • Greeted frequent visitors by name and explained new promotions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Bartender

Dillons Restaurant
Lawrenceville, GA
03.2016 - 01.2018
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Developed good working relationships with fellow employees through effective communication.
  • Resolved customer complaints in a professional manner.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Collected and organized daily till totals and tips.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Bartender

1920 Tavern
Roswell, GA
01.2015 - 03.2016
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Developed good working relationships with fellow employees through effective communication.
  • Resolved customer complaints in a professional manner.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Bartender

The W Hotel Midtown
Atlanta, GA
02.2014 - 02.2016
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Attended regular training sessions to stay updated on new products or trends.
  • Developed good working relationships with fellow employees through effective communication.
  • Resolved customer complaints in a professional manner.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Cheerleading Coach

Extreme Allstars
Winder, GA
05.2012 - 05.2014
  • Created innovative routines that showcased each athlete's strengths.
  • Recruited talented new athletes into the program.
  • Maintained accurate records of attendance and performance evaluations.
  • Organized and managed practice sessions, competitions and performances for teams.
  • Ensured safety protocols were followed at all times by athletes and staff.
  • Established rules and regulations for team members to follow.
  • Participated in planning meetings with school administrators.
  • Assisted with fundraising activities to support cheerleading programs.
  • Evaluated individual skills of athletes to place them in appropriate positions within squads.
  • Developed and implemented a comprehensive cheerleading program to meet the needs of all ages.
  • Instructed athletes on proper stretching techniques before practices or competitions.
  • Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.
  • Communicated regularly with parents regarding their child's progress.
  • Provided positive feedback to motivate squad members during practices and competitions.
  • Encouraged team spirit among squad members.
  • Researched new trends in cheerleading choreography.
  • Maintained condition of mats, trampolines, uniforms, pom-poms and other team equipment, cleaning, repairing or replacing as necessary to uphold standards of safety and cleanliness.
  • Readied cheerleaders for challenging event and games with demanding schedule of practices.
  • Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
  • Attended events of prospective players, met with families, and presented recruitment proposals.
  • Displayed exemplary behavior as authority figure and citizen to provide students and children with role model worthy of emulation .
  • Attended trainings on rules, regulations and safety protocols, implementing principles and requirements throughout training and performance.
  • Organized and escorted students on field trips to competitive and non-competitive cheer events, cultivating sense of participation in broader community and enriching program experience.
  • Coordinated tryouts for team member and leadership positions, communicating times and audition requirements to members and prospects and soliciting auditions from community.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.

Education

Some College (No Degree) - Business Administration and Management

Georgia Perimeter College
Lawrenceville, GA

High School Diploma -

Phoenix High School
Lawrenceville, GA

Skills

  • Customer Service
  • Suggestive Selling
  • Reconciling cash drawers
  • Sales Promotion
  • Social Media Marketing
  • Menu development
  • Team leadership abilities
  • Sharp memory
  • Sales and Upselling Techniques
  • Staff Training and Supervision
  • Strong Communication Skills
  • Payment Processing
  • Point of sale systems
  • Marketing and sales experience
  • Outgoing Personality
  • Anticipating guest needs
  • Professional Appearance
  • Courteous
  • Staff Management
  • Salesmanship
  • Performance Improvement
  • Handling Difficult Customers
  • New Hire Training
  • Customer service expertise
  • Order Management
  • Team training and development

Timeline

Head Bartender/Bartender Shift Manager

Will Henry's Tavern at Sugarloaf
01.2018 - 07.2024

Bartender

Dillons Restaurant
03.2016 - 01.2018

Bartender

1920 Tavern
01.2015 - 03.2016

Bartender

The W Hotel Midtown
02.2014 - 02.2016

Cheerleading Coach

Extreme Allstars
05.2012 - 05.2014

Some College (No Degree) - Business Administration and Management

Georgia Perimeter College

High School Diploma -

Phoenix High School

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Tracie Quint