Tracie Quint
Eufaula,AL
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
12
12
years of professional experience
Work History
Head Bartender/Bartender Shift Manager
Will Henry's Tavern at Sugarloaf
Lawrenceville , GA
2018.01 - 2024.07
- Checked identification of patrons who appeared under age 30.
- Addressed any issues between staff members in a timely fashion.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Developed new cocktail recipes for the menu.
- Ensured that all liquor laws were followed during service hours.
- Managed stock levels of all alcoholic beverages available at the bar.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Provided feedback on performance reviews for each bartender.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Ensured accurate cash handling procedures were followed at all times.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Created signature beverages to increase revenue and patron loyalty.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Collected and organized daily till totals and tips.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender
Dillons Restaurant
Lawrenceville , GA
2016.03 - 2018.01
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Bartender
1920 Tavern
Roswell , GA
2015.01 - 2016.03
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender
The W Hotel Midtown
Atlanta , GA
2014.02 - 2016.02
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
Cheerleading Coach
Extreme Allstars
Winder , GA
2012.05 - 2014.05
- Created innovative routines that showcased each athlete's strengths.
- Recruited talented new athletes into the program.
- Maintained accurate records of attendance and performance evaluations.
- Organized and managed practice sessions, competitions and performances for teams.
- Ensured safety protocols were followed at all times by athletes and staff.
- Established rules and regulations for team members to follow.
- Participated in planning meetings with school administrators.
- Assisted with fundraising activities to support cheerleading programs.
- Evaluated individual skills of athletes to place them in appropriate positions within squads.
- Developed and implemented a comprehensive cheerleading program to meet the needs of all ages.
- Instructed athletes on proper stretching techniques before practices or competitions.
- Trained athletes in proper technique for stunts, tumbling, jumps, cheers and dances.
- Communicated regularly with parents regarding their child's progress.
- Provided positive feedback to motivate squad members during practices and competitions.
- Encouraged team spirit among squad members.
- Researched new trends in cheerleading choreography.
- Maintained condition of mats, trampolines, uniforms, pom-poms and other team equipment, cleaning, repairing or replacing as necessary to uphold standards of safety and cleanliness.
- Readied cheerleaders for challenging event and games with demanding schedule of practices.
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
- Attended events of prospective players, met with families, and presented recruitment proposals.
- Displayed exemplary behavior as authority figure and citizen to provide students and children with role model worthy of emulation .
- Attended trainings on rules, regulations and safety protocols, implementing principles and requirements throughout training and performance.
- Organized and escorted students on field trips to competitive and non-competitive cheer events, cultivating sense of participation in broader community and enriching program experience.
- Coordinated tryouts for team member and leadership positions, communicating times and audition requirements to members and prospects and soliciting auditions from community.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
Education
Some College (No Degree) - Business Administration and Management
Georgia Perimeter College
Lawrenceville, GAHigh School Diploma -
Phoenix High School
Lawrenceville, GASkills
- Customer Service
- Suggestive Selling
- Reconciling cash drawers
- Sales Promotion
- Social Media Marketing
- Menu development
- Team leadership abilities
- Sharp memory
- Sales and Upselling Techniques
- Staff Training and Supervision
- Strong Communication Skills
- Payment Processing
- Point of sale systems
- Marketing and sales experience
- Outgoing Personality
- Anticipating guest needs
- Professional Appearance
- Courteous
- Staff Management
- Salesmanship
- Performance Improvement
- Handling Difficult Customers
- New Hire Training
- Customer service expertise
- Order Management
- Team training and development
Timeline
Head Bartender/Bartender Shift Manager
Will Henry's Tavern at Sugarloaf
2018.01 - 2024.07
Bartender
Dillons Restaurant
2016.03 - 2018.01
Bartender
1920 Tavern
2015.01 - 2016.03
Bartender
The W Hotel Midtown
2014.02 - 2016.02
Cheerleading Coach
Extreme Allstars
2012.05 - 2014.05
Some College (No Degree) - Business Administration and Management
Georgia Perimeter College
High School Diploma -
Phoenix High School
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