Tracie Reed

• Established a business dedicated to providing custom cabinet painting services, home remodeling consultations, and a variety of home construction projects, including tiling, flooring, and painting
• Developed a comprehensive marketing strategy encompassing logo creation, an online presence, and advertising content
• Oversaw all phases of project management from bid development and presentation to job completion and financial collection
• Managed all aspects of business operations, including negotiations with supply vendors, insurance management, accounting, payroll administration, shop rental, inventory control, and the purchasing and maintenance of equipment
• Led staff management efforts, encompassing recruitment, performance evaluations, and job performance counseling

• Held overall responsibility for the operational efficiency, profitability, and supervision of multiple branches while ensuring high customer satisfaction levels
• Ensured adherence to company policies, objectives, and practices across all branches
• Fostered and maintained strong business relationships with customers
• Managed financial records and budgeting processes
• Established performance metrics and implemented strategies to enhance productivity
• Conducted analyses and evaluations of business strategies to achieve branch sales and service objectives
• Ensured branches were equipped with the necessary resources and personnel to fulfill their goals

• Assumed total responsibility for operations and financial oversight for all branches, satellite locations, and warehouses in the Northwest Region, managing total sales of $35 million
• Monitored and ensured adherence to company policies and procedures
• Directed the complete order fulfillment process for the region, encompassing sales, order entry, sourcing, purchasing, receiving, picking, assembly, packaging, loading, delivery, and export/import compliance
• Managed inventory to optimize warehouse operations and ensure accuracy in receiving and order fulfillment
• Coordinated and supervised the annual physical inventory process, including counting and recording
• Led initiatives to evaluate and enhance warehouse layout and logistical processes, including transportation logistics
• Ensured compliance with maintenance standards for the regional fleet, by dealer and manufacturer requirements and Department of Transportation regulations
• Analyzed shipping methods and delivery practices through common carriers, performing cost analyses and negotiating competitive pricing
• Reviewed the performance of branch operations and project management staff, identifying training needs, making recommendations, and implementing approved action plans
• Facilitated the implementation, training, and support of new sales and inventory management software, and was selected for the National training and support team for this software initiative
• Oversaw the relocation of the Renton facility, which included both office space and a 40,000-square-foot warehouse
• Enhanced customer satisfaction through effective communication and problem-solving strategies.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
• Developed processes to save on costs and prevent losses.
• Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
• Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
• Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
• Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
• Devised and executed training plans for new and existing staff to support competency and compliance.
• Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
• Analyzed performance metrics to identify areas for improvement and implement necessary changes.
• Spearheaded operational procedures and processes to improve efficiency and optimize operations.
• Enforced compliance with local, state and federal regulations and company standards.
• Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
• Streamlined regional operations by implementing efficient processes and procedures.
• Implemented cost-saving measures, leading to significant reductions in operational expenses.
• Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
• Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
• Maintained high safety standards throughout the region, minimizing accidents and incidents.
• Negotiated contracts and agreements to optimize cost savings and efficiency.
• Established performance goals for each department, monitoring progress towards objectives on a regular basis.
• Enhanced regional branch performance by implementing proven management processes to increase revenue.
• Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.

• Directed and implemented the Early Academic Outreach Program (EAOP), which serves as the flagship outreach initiative for the University of California
• Supported the Director of Finance in the development, analysis, and preparation of the EAOP budget, including the management of employee wages, benefits, and data entry into the financial system
• Assisted in the implementation and administration of comprehensive budgetary, financial, purchasing, and accounting policies for the EAOP
• Coordinated year-end financial closing, organized the annual independent audit, and prepared the comprehensive annual financial report
• Managed all aspects of event planning, facilitating outreach events ranging from small classroom presentations to large-scale university gatherings
• Maintained comprehensive databases for Alumni, Students, and EAOP participants
• Managed schedules for the EAOP Director and five Regional Directors, including oversight of student employees' calendars

• Held overall responsibility for budgeting, financial oversight, and performance management of a store with annual sales of $56 million
• Managed a workforce of over 200 direct and indirect reports, overseeing recruitment, performance evaluations, and performance management counseling
• Ensured effective inventory management, merchandise levels, and execution of cycle counts and inventory adjustments
• Accountable for all processes related to ordering, receiving, audits, fulfillment, installation, delivery, facilities management, claims, product installations, vendor relationships, store records, and payroll
• Prepared comprehensive monthly financial reports for regional management, including journal entries, adjustments, and online fulfillment tracking
• Encouraged personnel development and supported staff growth initiatives
• Collaborated with loss prevention and risk management personnel to document store expenditures and usage items
• Developed and executed change management strategies aimed at improving operational performance
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
• Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.

• Negotiated favorable contract terms and agreements to optimize business outcomes
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Developed successful cost/pricing strategy for startup business to be price competitive with national home improvement chains.
• Created a product strategy to develop product depth in key categories keeping margins in line with industry averages.
• Hired, trained, and managed staff for customer service, buyers and catalog maintenance.

• Responsible for all aspects of product selection, procurement, pricing, sales, margins, and vendor relations.

• Developed weekly update program for promotional items in all categories.

• Established and administered procedures for shipping, accounting, bookkeeping, payroll, taxes and human resources, including benefits and new hire training.

• Developed a system for creating new product SKU’s and UPC’s to ensure compliance with Uniform Code Council.

• Created procedures and policies for customer service, order fulfillment, accounts receivable/payable, inventory control, and online web sales.
• Designed marketing materials and product catalogs for potential clients.
• Office Furniture Design including custom and mass production