Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracie Reid

Atlanta ,GA

Summary

Proficient in customer service and administration, with a strong focus on efficiency and detail. Demonstrated ability to enhance internal and external communications while supporting daily operational and financial functions. Skilled in aligning business objectives with individual goals to maximize operational impact and improve customer satisfaction.

Overview

14
14
years of professional experience

Work History

Insurance Claims Specialist

State Farm
Atlanta, GA
08.2024 - Current
  • Investigate, evaluate, and process property and fire damage claims for residential policyholders in accordance with policy terms and local regulations.
  • Administer detailed analyses of fire and home-related losses, covering structural damage, personal property loss, and extra living expenses.
  • Coordinate inspections with field adjusters, contractors, and restoration professionals to assess damage and validate estimates.
  • Communicate empathetically and clearly with homeowners to explain coverage, gather documentation, and provide timely updates throughout the claim lifecycle.
  • Assist in negotiating settlements and issuing payments based on repair estimates, policy limits, and depreciation schedules.
  • Support subrogation and salvage processes by documenting third-party liability or recoverable losses.
  • Ensure adherence to industry best practices, state regulations, and internal quality standards for fair and prompt claim resolution.

Claims Associate

State Farm
Atlanta, GA
08.2019 - 08.2024
  • Investigated loss facts to assess legal liability and identified applicable policy coverage.
  • Reviewed claim documentation, issued payments, and closed claims to improve customer experience.
  • Collaborated with hybrid team to establish best practices for efficient claim handling.
  • Conducted huddles and performance discussions in absence of leadership to maintain team engagement.
  • Facilitated Auto ILR training for new team members, enhancing role competency.
  • Achieved promotion from S2 to S3 Claim Associate due to outstanding performance.

Preferred Customer Service Agent

AVIS
Atlanta, GA
07.2011 - 08.2019
  • Streamlined customer check-in and checkout operations, ensuring accuracy and efficiency.
  • Designed travel itineraries for corporate members, offering premium service.
  • Assessed and managed customer profiles to address special requests and reward program details.
  • Supported managers with comprehensive administrative tasks.

Education

Atlanta Metropolitan State College
Atlanta, GA

Skills

  • Claim Analysis
  • Claim Management
  • Claim Investigation
  • Settlement Negotiation
  • Reconciliation
  • ECS
  • HAART
  • Problem solving
  • Critical Thinking
  • Customer Service
  • Communication Skills
  • Diligence
  • Team Leadership
  • Administrative Support
  • Licensed in all states

Timeline

Insurance Claims Specialist

State Farm
08.2024 - Current

Claims Associate

State Farm
08.2019 - 08.2024

Preferred Customer Service Agent

AVIS
07.2011 - 08.2019

Atlanta Metropolitan State College

Similar Profiles

CREATE PROFILE