Tracie Richardson
Jo
Wichita,KS
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Owner/Operator
Above & Beyond Cleaning LLC
Wichita, KS
03.2018 - Current
- Managed day-to-day business operations.
- Optimized team hiring, training and performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Field Manager
Moms Against Cleaning LLC
Andover, KS
08.2012 - 08.2018
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained and developed personnel to improve safety, employee relations and resolve OSHA concerns.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Collaborated with multiple departments to meet operational deadlines.
- Performed quality control inspections on phases of field operations.
Front Desk Receptionist
Holiday Inn- Wichita Airport
Wichita, KS
07.2010 - 10.2012
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in system.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Stored guest valuables in safe and individual boxes for security.
- Kept accounts in balance and ran daily reports to verify totals.
Restaurant Waitress
Amilia's Family Restaurant
Wichita, KS
02.2008 - 08.2012
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
GED -
West High School
Kansas 05.2005 - 05.2009
Skills
Financial Management
Accomplishments
- Supervised team of 10+ staff members.
- Trained in Crime Scene Cleaning
- Achieved Crime Scene Cleanup Training by completing tests and hands on training in Indiana. Performing the highest level of accuracy and efficiency following all regulations and codes.
Timeline
Owner/Operator
Above & Beyond Cleaning LLC
03.2018 - Current
Field Manager
Moms Against Cleaning LLC
08.2012 - 08.2018
Front Desk Receptionist
Holiday Inn- Wichita Airport
07.2010 - 10.2012
Restaurant Waitress
Amilia's Family Restaurant
02.2008 - 08.2012
GED -
West High School
05.2005 - 05.2009
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