Tracie Robinson
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Communications Specialist III
PHI Air Medical
Falls Church, VA
08.2011 - 09.2024
- Flight follow-up to 13 aircraft in 3 different states, maintain communications with crew members, answer multi-line phone, perform flight-following procedures, document medical information, coordinate medical transports, input flight information into database, maintain knowledge of FAA rules, facilitate relationships with facilities, implement notification procedures, attend meetings, and assist in training.
- Maintained communication with pilots via radio to ensure safety of aircrafts.
- Managed multiple incoming flights simultaneously while monitoring radar screens for changes in patterns or locations of aircrafts.
- Alerted pilots of potential hazards or deviations from other helicopters, inbound or outbound.
- Participated in simulations designed to test responses in various scenarios.
- Effectively communicated with pilots by clearly speaking, enunciating properly and actively listening.
- Monitored weather conditions, aircraft position reports, aeronautical information and navigational charts to evaluate flight progress.
- Alerted personnel to crisis situations and handled incoming medical and other emergency landings.
- Maintained accurate patient records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide transportation care for patients.
Amazon Delivery Driver
Rags Express LLC
Edgewood, MD
03.2023 - 07.2024
- Maintained accurate records of goods delivered and collected payments as required.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Ensured accurate completion of all paperwork associated with deliveries.
- Received daily delivery instructions and route assignments from dispatch.
EMS Communications
Northeast Georgia Medical Center
Gainesville, GA
01.2009 - 01.2011
- Establishes and maintains radio communications with the local county Emergency Medical Service for patients coming into the hospital and arranges medical transportation for patients leaving the hospital.
- Coordinating with other fire, police, and EMS personnel at the scene of an incident.
- Ensuring compliance with local, state, and federal regulations governing EMS services.
- Maintaining accurate records of incidents responded to including patient assessment information and treatments provided.
Sr. Communications Specialist
MedSTAR MedEvac
Washington, DC
01.2002 - 01.2009
- Perform daily supervisor duties, staffing and supervision; attend meetings; provide new hire training; manage materials; schedule; write policies; and maintain databases for reports.
- Monitored aircraft radio transmissions to ensure compliance with Federal Aviation Administration regulations and air traffic control instructions.
- Communicated with pilots via voice or text messages using radios or telecommunications devices.
- Responded quickly and accurately to emergency situations such as mid-air collisions or instrument failure warnings from pilots.
- Maintained communication with pilots via radio to ensure safety of aircrafts.
- Coordinated flight plans with pilots, air traffic control and other ground personnel to ensure safe and efficient flights.
- Maintained communication with pilots during all phases of flight to provide updates on changing weather patterns or other critical information as needed.
- Ensured that all necessary data is completed accurately prior to each flight.
- Conducted initial assessments and evaluations of patient's needs.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide transportation for patients.
Administrative Cardiac Assistant
Union Memorial Hospital
Baltimore, MD
01.2006 - 01.2007
- Answer phone lines, operate fax and copy machine, provide secretarial support, maintain patient charts, ensure integrity of medical records, manage patient census, and status boards.
- Provided technical support for operating room staff during interventional cardiology cases.
Emergency Room Clinical Technician
Northwest Hospital
Baltimore, MD
01.2001 - 01.2007
- Cardiac monitoring, collecting patient specimens, applying orthopedic devices, performing phlebotomy, providing wound care, maintaining inventory, assisting with patient transport, and registering patients.
- Provided patient care and monitored vital signs.
- Performed venipuncture, arterial puncture and IV insertion.
- Maintained accurate records of patient data, treatments and medications.
- Collaborated with nursing staff to ensure quality patient care.
- Documented all procedures on patients' charts in accordance with hospital policy.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Performed routine maintenance on medical equipment according to manufacturer's guidelines.
- Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
Education
Pharmacy Technology
Baltimore Allied Health Training Center
Baltimore, MD09-2024
High School Diploma -
Stratford High School
Stratford, CT06.1996
Skills
- Public Relations
- Community Relationship Building
- Customer Service
- Problem-Solving
- Incident Response
- Data Entry
- Communication Management
Specializedtraining
- NAACS (National Association of Air Medical Advanced Communications Specialist), 01/01/02 - Present
- CBD – Emergency Medical Dispatcher Course, 01/01/18 - Present
- In-house training programs, 01/01/02 - Present
- EKG, 01/01/02
- Phlebotomy, 01/01/02
- Medical Technician Class, 01/01/02
Timeline
Amazon Delivery Driver
Rags Express LLC
03.2023 - 07.2024
Communications Specialist III
PHI Air Medical
08.2011 - 09.2024
EMS Communications
Northeast Georgia Medical Center
01.2009 - 01.2011
Administrative Cardiac Assistant
Union Memorial Hospital
01.2006 - 01.2007
Sr. Communications Specialist
MedSTAR MedEvac
01.2002 - 01.2009
Emergency Room Clinical Technician
Northwest Hospital
01.2001 - 01.2007
Pharmacy Technology
Baltimore Allied Health Training Center
High School Diploma -
Stratford High School
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