Tracie Rogers

• Oversee management of 17 apartment communities throughout the southeastern United States.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
• Analyzed data trends and identified potential risks or opportunities associated with operations.
• Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.
• Contributed to organizational strategic direction to improve products and services.
• Organized and oversaw work schedules of departmental managers.
• Mitigated business risks by working closely with staff members and assessing performance.
• Developed and maintained client relationships to grow business and improve account retention.
• Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
• Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Developed training programs for new employees as well as existing staff members.
• Ensured compliance with applicable laws, regulations, industry standards.
• Assessed reports and adjusted workflows to realign with targets.
• Worked with management team to develop operational goals aligned with business strategy.

• Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
• Designed employee training programs that focused on efficiency improvement initiatives.
• Negotiated contracts with vendors and suppliers to reduce operating costs.
• Mitigated business risks by working closely with staff members and assessing performance.
• Ensured that all safety protocols were followed in order to maintain a safe working environment.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Made financial and logistics decisions in best interest of company.
• Established relationships with banks and other funding sources to secure financing for operations.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Won multiple awards for best florist in our area. Chosen to be a Premiere florist for all of North Alabama.