Tracie Rollon

● TDR (Trailer Dock and Release) Operator:Ensured safe and proper docking of trailers for associate entry, maintained trailer cleanliness, and prepared trailers for loading. Monitored and ensured proper load quality, assisted with critical Customer Promise Time (CPT) adherence, and maintained a clean and organized dock. Managed cage count by assisting with loading or delegating tasks to associates. Additionally, ensured trailers were securely strapped to maintain safe delivery during transit.

● Jackpot Operator: Developed and implemented an organizational system to minimize Customer Exception (CE) misses. Efficiently sorted fluid and unsorted packages, contributing to on-time customer deliveries. Proactively managed unsorted cage count through effective communication and area organization. Maintained a rate of 150 Jobs Per Hour (JPH) in Tailsort, while ensuring seamless Jackpot operations to achieve daily goals.

● CPT Chaser: Proactively ensured timely departure of all full containers across the dock (Cell 1 to Tailsort) by monitoring and expediting container movement. Recovered and redirected mis-sorted packages from Jackpot and slam stations, achieving a 95% success rate in meeting Customer Promise Time (CPT) trailer departures.

● Load Lead: Managed and delegated 3 to 6 Loaders, ensuring trailers were loaded accurately, efficiently, and to full capacity while adhering to strict safety standards and meeting on-time departure goals.

● Water Spider/Transporter: Efficiently removed full containers from work areas to facilitate timely freight departure. Assisted in closing out full containers on production lines, ensuring smooth workflow and contributing to overall productivity goals.

● Sorter: Sorted packages into designated containers for trailer loading, ensuring accurate and efficient processing. Maintained strict adherence to safety standards and load quality guidelines, contributing to a safe and efficient work environment. Consistently achieved and exceeded a rate of 130 Jobs Per Hour (JPH), demonstrating a high level of productivity and efficiency. Proactively maintained a clear and organized work area to minimize delays and prevent Customer Promise Time (CPT) misses.

● Successfully reduced team's Defects Per Million Opportunities (DPMO) from 60-80 to 15-20 during peak season through targeted coaching and motivation.

● Maintained a positive and encouraging work environment, motivating associates to achieve daily production goals while adhering to safety standards.

● Conducted daily coaching sessions to improve dock team performance, focusing on rate and quality metrics.

● Managed outbound ship dock operations from Cell 2 to Jackpot, ensuring efficient workflow and providing necessary support to the Jackpot Operator.

● Strategically delegated associates to address high-priority areas, optimizing dock productivity.

● TDR (Trailer Dock and Release) Operator:(February 2022 - September 2023) Ensured safe and proper docking of trailers, optimizing trailer utilization for secure transport. Managed trailer loading operations, delegating tasks to loaders to ensure timely departures. Collaborated closely with the Ship Clerk to coordinate daily tasks and ensure on-time freight departures. Contributed to a safe and efficient dock environment, consistently achieving daily production and safety goals.

● Cell Captain: Monitored rate and defects within the cell, actively reducing Defects Per Million Opportunities (DPMO). Proactively controlled high dwell times on packages and strategically delegated associates to optimize cell productivity.

● Sorter: (December 2021-February 2022) Sorted packages into designated containers for loading and departure, consistently maintaining a rate of 170 Jobs Per Hour (JPH). Proactively managed chute clearance and closed out full containers, ensuring a safe, organized, and efficient work area to maintain continuous production flow.

● Managed billing and accounts for mechanic shops in the area, ensuring accurate and timely payment processing.

● Utilized an electronic parts catalog to efficiently identify and provide the correct parts for customer jobs.

● Provided troubleshooting assistance to mechanics, helping them diagnose issues and identify appropriate parts, and educated them on correct part terminology.

● Developed a comprehensive understanding of various automotive systems to accurately locate and recommend suitable products for customers.