Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Favorite Movies
Affiliations
Language
References
Accomplishments
Work Availability
Work Preference
Interests
Timeline
Generic
Tracie Sachs

Tracie Sachs

Omaha,USA

Summary

Dynamic professional with extensive experience in customer service and management, notably at Northern Lights Natural Beauty Products. Proven ability to enhance customer satisfaction through effective problem-solving and relationship management. Skilled in process improvement and team leadership, driving operational success while fostering a collaborative environment. Bilingual with strong communication skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Temporary Caregiver

Caring for People Service
10.2024 - 11.2025
  • I filled in for the home care provider who cared for my mother.
  • I went through the regular training so that I could help her with her bathing, meals, medications, physical therapy, and medical appointments.

Temporary Medicare insurance explanation of benefits operator

Express Pros Employment
01.2025 - 02.2025
  • I worked for a third party making phone calls to clients and providing the scripted information on my screens.
  • I worked with an automatic dialer and my calls were monitored and cataloged by Five9 system.

Bilingual Support

Home Team Auto Sales
Omaha, NE
06.2024 - 09.2024
  • I was responsible for placing calls to clients to set up appointments, translating to/for Spanish speaking clients, incoming and outgoing mail, researching information for my employer, receiving phone calls, providing initial information to clients, greeting all visitors who visit our office.
  • Assisted customers in selecting products that met their needs and preferences, while providing bilingual support in both English and Spanish.
  • Provided customer service support to ensure customer satisfaction.
  • This position was not a good fit because the employer needed an administrative assistant and I have no background in that field.
  • Provided administrative support to the advising office staff, including scheduling appointments, answering phone calls and emails, and filing documents.
  • Provided administrative support such as filing, scanning documents, and answering phones.
  • Responded promptly to customer inquiries concerning technical support issues via phone or email.

Ast. Manager

Siesta Motel
03.2021 - 07.2023
  • Some of my duties include training new employees, balancing out payment logs, rental contracts, filling in for absent employees, helping clients find area locations, overseeing contracted work being done, and block sales.
  • I was able to achieve my daily goals by working in Motel office, and store during different shifts.
  • Understanding our needs came from working in the store and/or front desk office and least once a week on each of our three shifts.
  • I found that by working alongside my co-workers I was able to see first hands the needs of our business.

Ast. Pastor

Eagle's Nest Ministry
Laredo, TX
01.2021 - 03.2023
  • Here I was able to help the head Pastor with many task and duties.
  • I worked on sorting clothing donations, food donations, and hygiene donations.
  • I worked on distribution of all mentioned donations.
  • Conducted special services like baptisms, weddings, and funerals.
  • Oversaw building management, supplies orders and facility repairs.
  • Developed weekly sermons and delivered them during Sunday services.
  • Spearheaded community outreach programs.
  • Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
  • Recruited volunteers for various ministries within the church.
  • Provided spiritual guidance and direction to church members.
  • Studied and interpreted religious laws, doctrines and traditions.
  • I was responsible for leading Daily Devotional, a Bible study group, supervising residents in our drug free housing program, and for leading worship service and Church service on a monthly basis.

Night Auditor/Front Desk Receptionist

Loma Alta motel
Laredo, TX
03.2020 - 05.2021
  • I work the night audit shift.
  • My responsibilities include hotel security, checking in guest, handling credit cards and cash, answering phone calls, and maintaining daily financial logs and guest logs.
  • Due to the rising cost of keys I laid out a plan for a key deposit system that we implemented and saved the business approximately $4500 a year in keys.
  • Ensured compliance with safety regulations and company policies.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Implemented quality control measures to uphold company standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Received payments from customers via cash or credit cards.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Computed bills, collected payments and made change for guests.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Prepared detailed audit reports at the end of each shift.
  • Input and confirmed reservations for guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

English Professor

Colegio de Antonia Palmares-Jocotepec, Jal. Mexico
08.2004 - 12.2017
  • Teaching advanced English to children from kindergarten to graduating seniors.
  • I was responsible for writing my own curriculum every year for each level of education.
  • We had students who were able to create interview videos in English and secure exchange student grants.

Customer Service/Sales Supervisor

Northern lights natural beauty products
12.1997 - 09.2003
  • Checking on customers new and repeat clients.
  • Making sure their sales experience was pleasant.
  • Offering new products, and solving any issues answering any questions.
  • Training and managing a staff of 10.
  • Testing products and researching products financial benefits to the company.

Education

Digital Marketing

Alison
08-2024

Ministry license - Christian Studies

Eagle's Nest Ministry
Laredo, Tx
04-2022

Vocational training - Retail Management

Alison

Skills

  • Management
  • Marketing
  • Social Media Marketing
  • Strategy
  • Design Tools
  • ChatGPT
  • Canva
  • Customer Service
  • Customer Relationship Management
  • Event Planning
  • Research
  • Vehicle Maintenance
  • Process Improvement
  • Fundraising
  • Computer Literacy
  • Hotel experience
  • Front desk
  • Supervising experience
  • Property management
  • Night Audit
  • Guest services
  • Hospitality management
  • Budgeting
  • Phone etiquette
  • CRM
  • Account Management
  • Profit & Loss
  • Retail sales
  • Expedia app
  • Bookingcom app
  • Customer support
  • Organizational skills
  • Communication skills
  • Cash handling
  • Windows
  • Order entry
  • Sales
  • Live chat
  • Computer skills
  • Basic math
  • POS
  • Cash register
  • Inside sales
  • Clerical experience
  • Relationship management
  • Team management
  • Conflict management
  • HIPAA regulations
  • Remote
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Compassionate client care
  • Multitasking and organization
  • Time management
  • Emergency response
  • Non-verbal communication
  • Reliability and punctuality
  • [Language] fluency
  • Multitasking capacity
  • Active listening
  • Incident reporting
  • Self motivation
  • Goal setting
  • Conflict resolution
  • Team building
  • Attention to detail
  • Problem-solving aptitude
  • Time management abilities

Certification

Digital Marketing and CRM for Increased Sales, 08/01/24

Languages

Proficient in Spanish

Hobbies and Interests

  • Being involved in my Church and Outreach ministry
  • Knitting
  • Sewing
  • Reading
  • Learning new things

Favorite Movies

  • TWISTER
  • Beetlejuice

Affiliations

  • I am devoted to helping others.

Language

Spanish
Professional

References

References available upon request.

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work from home optionFlexible work hours

Interests

My interest these days are more geared towards my spiritual side I love helping people and I know that the outreach work that I do has a positive effect on people and our country

I do enjoy cooking, knitting, crocheting, and hanging out with family

Timeline

Temporary Medicare insurance explanation of benefits operator

Express Pros Employment
01.2025 - 02.2025

Temporary Caregiver

Caring for People Service
10.2024 - 11.2025

Bilingual Support

Home Team Auto Sales
06.2024 - 09.2024

Ast. Manager

Siesta Motel
03.2021 - 07.2023

Ast. Pastor

Eagle's Nest Ministry
01.2021 - 03.2023

Night Auditor/Front Desk Receptionist

Loma Alta motel
03.2020 - 05.2021

English Professor

Colegio de Antonia Palmares-Jocotepec, Jal. Mexico
08.2004 - 12.2017

Customer Service/Sales Supervisor

Northern lights natural beauty products
12.1997 - 09.2003

Digital Marketing

Alison

Ministry license - Christian Studies

Eagle's Nest Ministry

Vocational training - Retail Management

Alison

Similar Profiles

CREATE PROFILE