TRACIE SALAZAR

• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Assist Practice manager with Conducting performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
• Managed daily operations of 10-person clinic supporting approximately 150 patients per week. Ensuring smooth functioning and high-quality patient care within the clinic.
• Updated inventory, expiration and medication logs to maintain current tracking documentation.
• Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
• Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
• Assisted Office manager with team huddles regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.

Surgery Coordinator

• Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
• Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
• Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
• Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Verified insurance coverage and obtained pre-authorizations.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Educated patients about surgeries and provided treatment plan documentation.

Lead Medical Assistant

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as vitals, medical history, and medications.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.

• Managed daily operations of 5-person clinic supporting approximately 120 patients per week.
• Collaborated with practice manager to maintain daily operations.
• Monitored employee performance regularly through evaluations; provided constructive feedback that led to improved job skills and confidence among staff members.
• Collaborated with physicians to optimize appointment schedules, maximizing productivity without compromising quality care delivery.
• Reduced errors in medical billing by training the administrative staff on insurance verification and coding procedures.
• Supported the smooth operation of the clinic by overseeing daily scheduling, appointment confirmations, and rescheduling as needed.
• Assisted physicians and surgeons during assessments, examinations and surgical interventions.
• Ordered medical and laboratory supplies and equipment.
• Led team in day-to-day clinic activities such as patient care, new business development, and patient relations.
• Contributed ideas for process improvements during team meetings; implemented several suggestions that resulted in more streamlined workflows.
• Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
• Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.

Medical Assistant

• Supervised medical receptionist team, providing guidance and support to ensure quality service.
• Maintained current and accurate medical records for patients.
• Helped patients complete necessary medical forms and documentation.
• Called and faxed pharmacies to submit prescriptions and refills.
• Completed patient referrals to other medical specialists.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Educated patients on prescribed medications, leading them to better understand their treatments.
• Maintained inventory of medical supplies, ordering necessary items in advance to avoid stock shortages.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collected and documented patient medical information such as blood pressure and weight.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures, and care plan instructions.

Receptionist

• Managed front desk operations efficiently while providing excellent customer service to patients during check-in/check-out processes.
• Provided exceptional customer service by addressing patient concerns promptly and courteously.
• Streamlined appointment scheduling for increased efficiency and patient convenience.
• Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
• Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
• Organized paperwork such as charts and reports for office and patient needs.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.

• Managed daily operations of 11-person center, with 100 children
• Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
• Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
• Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
• Developed strong relationships with families, fostering a sense of community within the daycare center.
• Managed the enrollment process for new families, ensuring that all necessary documentation was collected and properly maintained.
• Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
• Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
• Streamlined daycare operations through effective scheduling, staff management, and budget control.
• Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
• Manage staff schedules and consider employee preferences and requests
• Oversee communication for parents and guardians regarding behavior, improvement, activities and tuition for 100 children
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Assisted families in accessing financial assistance options to make childcare more affordable for diverse communities served.
• Managed program paperwork and child records to comply with state requirements.
• Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.

• Managed daily operations of 5 staff members
• Conducted regular performance reviews for team members, identifying opportunities for improvement and career development.
• Streamlined daily branch operations by implementing efficient processes and procedures.
• Supervised cash handling procedures.
• Developed strong relationships with clients, leading to long-term business partnerships and increased revenue.
• Reconciled customer accounts and balanced daily transactions.
• Examined tellers' reports of daily transactions for accuracy.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Tracked and processed customer account requests and applications.
• Processed customer payments and account setup charges.
• Activated new accounts and issued customer identification numbers.
• Explained account terms and conditions to customers.
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
• Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Trained new hires on customer service policies and procedures.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Recorded and tracked operational expenses to identify and eliminate wasteful spending.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Office Administrative Assistant

• Created and updated records and files to maintain document compliance.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Responded to inquiries from callers seeking information.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Streamlined office processes by implementing efficient filing and organizational systems.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.