Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACIE SHORTE

East Orange,NJ

Summary

Dynamic and results-oriented Operations Manager with over 10 years of experience driving operational excellence and leading cross-functional teams to implement strategic initiatives that enhance efficiency and productivity. Expertise in project management, process improvement, and organizational development consistently delivers impactful results through effective leadership and resource optimization. Proven ability to manage budgets, optimize workflows, and foster continuous improvement across diverse industries, focusing on team collaboration and achieving exceptional outcomes. Strong skills in financial management, strategic growth, and customer relations contribute to organizational success.

Overview

15
15
years of professional experience

Work History

Owner / Chief Executive Officer

It’s Different
01.2021 - Current
  • Designed and executed customized events for diverse clientele, managing all aspects from concept to completion.
  • Developed detailed event plans including themes, venues, budgets, staffing, and AV logistics.
  • Managed vendor relationships and negotiated contracts to ensure quality and cost-efficiency.
  • Delivered seamless on-site event execution, consistently exceeding client expectations.

Senior Training Administrator

Kaleris
06.2017 - 11.2024
  • Managed training contracts and content licensing agreements, generating $1.5M in annual revenue.
  • Streamlined HR processes and led onboarding programs for new hires.
  • Collaborated cross-functionally to develop and deliver company-wide training programs.
  • Maintained full-cycle customer relationships and tracked performance using Salesforce.

Program Support Specialist – Education & Training

Rutgers Cancer Institute
05.2016 - 06.2017
  • Coordinated logistics for high-profile cancer lecture series and educational events.
  • Increased participation by 25% through targeted outreach and marketing strategies.
  • Negotiated vendor contracts and managed event budgets.
  • Improved operational efficiency and quality control for event delivery.

Division Manager – Special Taxes, Licensing & Permits

City of Newark
08.2010 - 07.2014
  • Supervised two units and 12 staff in managing special tax collections and licensing.
  • Implemented a 'One Stop Licensing' process, saving 80+ man-hours across departments.
  • Developed and managed division budgets, improving performance and cost-efficiency.

Manager – Staffing & Recruiting, Personnel Division

City of Newark
- 01.2010
  • Led a team of six in processing personnel transactions including hiring, promotions, and terminations.
  • Digitized hiring approval workflows, achieving 100% process efficiency.
  • Designed strategic recruitment plans, reducing vacancy rates by 30% annually.

Education

Master of Public Administration (MPA) - Public Affairs & Public Policy Analysis

Rutgers University
New Brunswick, NJ

Bachelor of Science - Business Administration

Ramapo College of New Jersey
Mahwah, NJ

Skills

  • Strategic Planning & Execution
  • Project & Program Management
  • Budgeting & Cost Control
  • Process Optimization
  • Performance Metrics & Data Analysis
  • Employee Training & Development
  • Change & Risk Management
  • Vendor & Contract Negotiation
  • Cross-functional Team Leadership
  • Logistics & Event Management
  • Technical Proficiency (Salesforce, LMS)

Timeline

Owner / Chief Executive Officer

It’s Different
01.2021 - Current

Senior Training Administrator

Kaleris
06.2017 - 11.2024

Program Support Specialist – Education & Training

Rutgers Cancer Institute
05.2016 - 06.2017

Division Manager – Special Taxes, Licensing & Permits

City of Newark
08.2010 - 07.2014

Manager – Staffing & Recruiting, Personnel Division

City of Newark
- 01.2010

Bachelor of Science - Business Administration

Ramapo College of New Jersey

Master of Public Administration (MPA) - Public Affairs & Public Policy Analysis

Rutgers University

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