Tracie Smith
Detroit,WAYNE
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments. Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication and negotiation.
Overview
25
25
years of professional experience
Work History
Client Care Specialists
Rocket Mortgage
Detroit Mi
04.2016 - Current
- Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
- Streamlined client communication for better understanding of their needs and preferences.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
- Collaborated closely with team members to ensure seamless delivery of client services.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Identified potential areas of improvement in client care processes, implementing changes that resulted in increased efficiency and effectiveness.
- Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
- Proactively addressed potential client concerns, preventing escalated issues and maintaining a positive relationship.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
Pharmaceutical Sales Representative
The Harvard Drug Group
Livonia Mi
03.2008 - 04.2016
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
- Exceeded sales targets consistently through effective territory management and strategic planning.
- Expanded market share by identifying potential clients and successfully converting them to long-term customers.
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
Pharmacy Technician
Grand Value Pharmacy
Detroit, MI
04.1999 - 04.2008
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Associate of Arts - Medical Billing
Davenport University
Dearborn, MI05.2005
High School Diploma -
Southfield High School
Southfield, MI06.1995
Skills
- Client Retention
- Quality Assurance Standards
- Lead Management
- Document Review
- Customer Relations
- Document Analysis
- Client Documentation
Timeline
Client Care Specialists
Rocket Mortgage
04.2016 - Current
Pharmaceutical Sales Representative
The Harvard Drug Group
03.2008 - 04.2016
Pharmacy Technician
Grand Value Pharmacy
04.1999 - 04.2008
Associate of Arts - Medical Billing
Davenport University
High School Diploma -
Southfield High School