Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracie Smith

Detroit,WAYNE

Summary

Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments. Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication and negotiation.

Overview

25
25
years of professional experience

Work History

Client Care Specialists

Rocket Mortgage
04.2016 - Current
  • Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
  • Streamlined client communication for better understanding of their needs and preferences.
  • Built strong relationships with clients, consistently exceeding their expectations with quality service.
  • Collaborated closely with team members to ensure seamless delivery of client services.
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Identified potential areas of improvement in client care processes, implementing changes that resulted in increased efficiency and effectiveness.
  • Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
  • Proactively addressed potential client concerns, preventing escalated issues and maintaining a positive relationship.
  • Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
  • Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.

Pharmaceutical Sales Representative

The Harvard Drug Group
03.2008 - 04.2016
  • Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
  • Exceeded sales targets consistently through effective territory management and strategic planning.
  • Expanded market share by identifying potential clients and successfully converting them to long-term customers.
  • Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
  • Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.

Pharmacy Technician

Grand Value Pharmacy
04.1999 - 04.2008
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Education

Associate of Arts - Medical Billing

Davenport University
Dearborn, MI
05.2005

High School Diploma -

Southfield High School
Southfield, MI
06.1995

Skills

  • Client Retention
  • Quality Assurance Standards
  • Lead Management
  • Document Review
  • Customer Relations
  • Document Analysis
  • Client Documentation

Timeline

Client Care Specialists

Rocket Mortgage
04.2016 - Current

Pharmaceutical Sales Representative

The Harvard Drug Group
03.2008 - 04.2016

Pharmacy Technician

Grand Value Pharmacy
04.1999 - 04.2008

Associate of Arts - Medical Billing

Davenport University

High School Diploma -

Southfield High School

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Tracie Smith