Tracie Smith

• Enhanced office productivity by handling high volume of 100 callers per day and directed call to the appropriate staff member or department.
• Maintained patient confidentiality in line with HIPAA regulations.
• Maintained rapport with physicians, nurses, and other healthcare personnel.
• Provided information for patient admissions and discharges to foster timely processing.
• Assist medical staff as needed, which include tasks like paging personnel or helping during emergencies to ensure smooth patient care process.

Greet patients, patient check in, answer patient quesions, and complete office duties within the organization.

Insurance verification with HMO, PPO and all acceptable insurance plans. Answer phones, data entry, schedule appointments for 4 physical therapists and 2 occupational therapists. Collect co-payments and all patient balances for the organization. Complete a variety of office duties for each therapist within the organization. 

Independently work closely with patients to schedule DME equipment to be delivered to their home prior to surgical procedures. DME equipment includes, but not limited to cold therapy units, tens units, postoperative bracing, and custom fitted bracing. Work closely with sales representative and field technician to ensure timely delivery of equipment and customer satisfaction. 

Interface directly with paitents, employers, workers compensation carriers and third party administrators. Duties include but not limited to frequent contact with staff, patients, coworkers, and physicians in a professional manner under all situations, including deadlines and stress. Schedule all new workers compensation patients.