Microsoft Suite
Tracie Smith
Investigations Manager
Waddell,AZ
Summary
Experienced manager with accomplished law enforcement career and Investigations Manager career focused on investigating, leading personnel, and public relations. Effective at writing reports and affidavits, interviewing, gaining trust by applying effective communication skills and understanding of various laws, regulations and rules. Experienced in public speaking and creating relationships with partners. Proven manager with a self-motivated and flexible style.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Investigations Manager (Deputy Director)
State Of Arizona
12.2021 - Current
- Cultivated positive rapport with fellow employees and Board members to boost morale and promote employee retention.
- Presented at monthly Board meetings, prepared agenda and meeting minutes.
- Recruited and developed employees for regulatory board staff.
- Supervised site investigations, reported issues, and worked with owners on how to resolve issues.
- Implemented improvements in investigation and inspection processes for consistent documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created and implemented policies and procedures for department.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Police Detective
City Of Tempe
01.2012 - 03.2021
- Participated in several hands-on trainings/drills for active shooter response (i.e. shooting shooting)
- Leader and sole investigator for Professional Standards Bureau for a time responding directly to Assistant Chief of Police during which time fielding, prioritizing and investigating internal and external complaints for entire police department.
- Lead investigator on several complex employee issues that resulted in reprimands, suspensions and terminations with ability to maintain confidentiality regarding investigation of sensitive incidents.
- Presented trainings for officers regarding professionalism, ethics, and function of Professional Standards Bureau.
- Presented OIS cases and complaint investigations before Citizen Review Panel.
- Primary investigator on various major crimes, as well as internal and external employee complaints conducting complex, unbiased and thorough investigations involving employees and citizens.
- Trained employees and supervisors on importance of integrity and professionalism, as well as how to investigate internal and external complaints and employee policy violations.
- Conducted various audits to ensure employee accountability.
- Kept current on all company policies, rules and regulations, state statutes and multiple union contracts.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collaborated with local and federal agencies on investigations.
- Ability to peacefully resolve high stress conflicts with public and between employees.
- Reputation throughout department and community for fairness, impartiality, integrity and compassion.
- History of motivating and developing employees for growth through encouragement and training.
- Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
- Marked off crime scenes and controlled access to protect evidence from tampering or loss.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
Public Information Officer
City Of Tempe
01.2015 - 01.2018
- Used Microsoft software to create and disseminate wanted bulletins and press releases enlisting public assistance in solving crimes
- Conducted on-air media and radio interviews concerning various police incidents.
- Established relationships with public information officers nationwide.
- Provided accurate and timely information to community via social media and news outlets.
- Managed routine and crisis communications with media and members of public.
- Coordinated press releases and handled press inquiries for news agencies in media industry.
Police Officer
City Of Tempe
03.2005 - 01.2012
- Responded to and coordinated dynamic scenes while mentoring and teaching other employees.
- Investigated incidents and formed relationships with community members and business owners, contributing to prevention of crimes.
- Conducted training for citizens, schools and other employees.
- Established relationships with business owners and provided resources to underserved population.
- Participated in numerous large-scale events including events involving Presidents of the United States.
- Engaged with local individuals and community leaders to discuss ways to reduce crime
- Processed, verified and utilized tips to initiate speedy resolutions for investigations
- Conducted preliminary investigations at scenes of major crimes
- Gathered necessary information for court appearances and testified as witness under oath in court
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ 08.2020 - Current
No Degree - Supervision of Police Personnel
Northwestern University
Evanston, IL 07.2017 - 07.2017
Associates - General Studies
Rio Salado College
01.2014 - 01.2016
Certificate in Law Enforcement -
Arizona Law Enforcement Academy/Rio Salado College
03.2005 - 07.2005
Skills
Organizational skills demonstrated by ability to manage multiple complex investigations, interviews, audits and inquiries in timely manner
undefinedAdditional Information
- Team Award - 2009, 2013, 2014
- Commendations - 2007, 2008, 2008, 2014, 2015, 2015, 2016
Accomplishments
- Distinguished Service Award (2017)
Software
Google Suite
IAPro
Lean Six Sigma Yellow Belt - in progress -
Timeline
Investigations Manager (Deputy Director)
State Of Arizona
12.2021 - Current
Bachelor of Science - Criminal Justice Administration
University of Phoenix
08.2020 - Current
No Degree - Supervision of Police Personnel
Northwestern University
07.2017 - 07.2017
Public Information Officer
City Of Tempe
01.2015 - 01.2018
Associates - General Studies
Rio Salado College
01.2014 - 01.2016
Police Detective
City Of Tempe
01.2012 - 03.2021
Police Officer
City Of Tempe
03.2005 - 01.2012
Certificate in Law Enforcement -
Arizona Law Enforcement Academy/Rio Salado College
03.2005 - 07.2005
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