Tracie Stewart
Aubrey,TX
Summary
Business owner with extensive experience with overseeing customers’ needs and companies’ continuous improvement initiatives to uphold business standards within business production environment. Strategic business owner, skillful in forming processes to optimize customer base and business growth. Exceptional communicator with analytical mindset and great judgement skills. Proficient in Microsoft applications, budgeting, customer service and cost control for outstanding operational performance. Strong communicator cultivating good customer relationships to achieve business objectives. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
27
27
years of professional experience
Work History
Owner
Pretty As A Peach Custom Gifts
Aubrey, TX
01.2020 - Current
- Designing and implementing designs on products requested by customers
- Designing logos for new companies
- Work with large businesses to ensure they receive custom products that fit their needs
- Organized events such as trade shows and conferences.
- Ensured compliance with applicable laws and regulations related to business operations.
- Collaborated with other owners on joint ventures and shared resources.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Developed strategic plans to increase profitability and efficiency.
- Researched potential partners in order to expand services offered.
- Ensured compliance with local, state, and federal regulations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Hosted special events to boost brand awareness and increase community engagement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Owner
Shameless Bakery
Aubrey, TX
01.2012 - 01.2022
- Oversee all business functions necessary to run a successful business to include budgeting, purchase orders, stocking supplies, baking, inventory, customer service, scheduling, promoting business, participating in small business expos and product design.
- Ensured compliance with applicable laws and regulations related to business operations.
- Created and designed custom baked goods to meet customer demand.
- Adhered to tight timelines never compromising the quality or integrity of my products.
- Collaborated with other owners on joint ventures and shared resources.
Owner
Cups of Creativity
Aubrey, TX
01.2017 - 01.2020
- Oversee all business functions necessary to run a successful business to include budgeting, purchase orders, stocking supplies, supply inventory, customer service, scheduling, promoting business, participating in small business expos, quality control and product design.
- Created tumblers with unique designs that I created myself to ensure customer received custom product they requested.
- Photoshop CS6, Silhouette, Cricut Design, Excel and Word.
- Implemented quality assurance processes to ensure product excellence.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Developed strategic plans to increase profitability and efficiency.
- Researched potential partners in order to expand services offered.
Youth Case Worker
CTFE
Saint Johns, MI
01.2008 - 01.2012
- Network with companies to locate and secure training and employment for youth ages 16-21
- Council youth on proper workplace etiquette, time management and growth opportunities.
- Used available funding to enroll youth in training programs
- Organize annual youth job fair working with businesses that hire youth to host a booth and meet with young people seeking employment
- Training youth and adults on resume building, job search, interviewing process and cover letter creation
- Meet with youth to determine program eligibility
- Communicate with enrolled youth at least once a month if not more to update files and data base with employment status, job search and more
- Meet and exceed goals put in place by the government to sustain program eligibility for funding
- Annual goal projection for bid on location funding
- Data entry, making cold calls to businesses and participant communication and counseling
- Prepare for annual audits by organizing files requested by the state for review and working closely with auditors to answer any questions and attain any additional information they may need.
Project Manager
American Cancer Society
East Lansing, MI
01.2004 - 01.2008
- Formulated training programs and improvement tactics to restructure and simplify operations
- Planned annual ACS balls and rallies for employees and relay participants
- Worked with local businesses to secure donations, liquor licensing, hotel venues, booking rooms for attendees, ordering trophies for teams, tracking relay donations
- Support upper management in planning for business meetings, decorations, and venues.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Developed and maintained project plans, timelines, and budgets.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Provided guidance to team members regarding tasks assigned to them.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Managed multiple projects with competing deadlines simultaneously.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Prepared cost estimates for projects of varying sizes.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Created team objectives and roles with specific goals outlined for each individual.
- Determined project staffing needs and led resource management.
Office Manager
All Phase Remodeling
Lansing, MI
01.2003 - 01.2004
- Answer phone calls from customers, resolve customer issues and complaints, create purchase orders, design company web page, sit in and assist in remodeling design ideas with customers, created procedure manuals and past customer project photo album binders for reference, settled unpaid balances with customers, scheduled work to be done by contractors.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted in developing budgets for departmental expenses.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Developed and implemented office policies and procedures.
- Provided training to new hires on office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Organized company events including holiday parties, team building activities .
- Monitored inventory levels and placed orders when needed.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Developed effective communication strategies between departments within the organization.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
Interim HR Coordinator
Durand Area Schools
Durand, MI
01.2001 - 01.2002
- In charge of payroll for over 300 staff members, implemented EFT option for school district to replace hard checks, In charge of hiring, reprimanding and dismissing employees, worked with teachers union to resolve issues, worked with staff insurance company to find best coverage and rates for district employees, in charge of inputting new information in the system, paying vendors and other monthly invoices.
- Developed and implemented recruitment strategies to attract qualified candidates for open positions.
- Reviewed applications for completeness and accuracy prior to forwarding them to hiring managers.
- Generated monthly reports regarding employee absences and tardiness.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Analyzed trends in turnover rates to identify areas needing improvement in the organization's retention strategies.
- Prepared reports related to attendance tracking, disciplinary actions taken, terminations or any other relevant topics.
- Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.
- Maintained employee records in compliance with applicable laws and regulations.
- Assisted with developing job descriptions and updating existing ones when necessary.
- Investigated complaints about discrimination or harassment brought forward by employees.
- Resolved employee relations issues through effective communication and problem solving techniques.
- Collaborated with management team to design effective compensation plans that meet organizational objectives.
- Monitored performance evaluation processes to ensure timely completion of reviews.
- Maintained employee records in accordance with legal requirements and company policy.
- Developed training programs for managers to improve their leadership skills and knowledge of HR procedures.
- Conducted exit interviews to identify areas of improvement within the organization.
- Ensured compliance with federal and state labor laws by staying up-to-date on changes in legislation.
- Provided guidance to supervisors on legal policies such as equal employment opportunity guidelines.
- Scheduled meetings between supervisors and employees for performance appraisals or disciplinary action.
- Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Initialized background checks for potential new hires.
- Selected and interviewed candidates for all available positions.
- Coordinated payroll processing, working closely with finance to ensure accuracy.
CSR
Blockbuster Video
Pensacola, FL
01.1998 - 01.2001
- Customer Service, Inventory, Cash and Wrap, Open store, Close store, restocking returns, checking out rentals, Contact customers with outstanding rentals and rental fees.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
Education
Bachelor of Business Administration in Business Management - Human Resource Management And Small Business Mgmt
Baker College of Owosso
Owosso, MI06-2006
Associates of Business Administration in Human Resource Management and Leadership -
Baker College of Owosso
Owosso, MISkills
- Facility Management
- Business Development
- Regulatory Compliance
- Phone skills
- Project Management
- Continuous Improvement
- Customer Service
- Microsoft Office Applications
- Data Processing
- Interviewing Skills
- Training Skills
- HR Compliance
Training
Food safety protocols for home-based businesses running under Cottage Laws
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Owner
Pretty As A Peach Custom Gifts
01.2020 - Current
Owner
Cups of Creativity
01.2017 - 01.2020
Owner
Shameless Bakery
01.2012 - 01.2022
Youth Case Worker
CTFE
01.2008 - 01.2012
Project Manager
American Cancer Society
01.2004 - 01.2008
Office Manager
All Phase Remodeling
01.2003 - 01.2004
Interim HR Coordinator
Durand Area Schools
01.2001 - 01.2002
CSR
Blockbuster Video
01.1998 - 01.2001
Bachelor of Business Administration in Business Management - Human Resource Management And Small Business Mgmt
Baker College of Owosso
Associates of Business Administration in Human Resource Management and Leadership -
Baker College of Owosso
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