Tracie Stockton
Grapevine,TX
Summary
Detail-oriented and proactive professional with strong experience in customer service, operations, and coordination within fast-paced environments. Skilled at managing complex tasks, ensuring compliance with regulations, and maintaining accurate records. Adept at resolving issues efficiently, communicating effectively across teams, and handling time-sensitive situations. Proficient in using various software tools, including MS Word, Excel, and Ops Suite to support operational needs. Known for excellent problem-solving, attention to detail, and a strong work ethic. Eager to apply transferable skills in customer service, teamwork, and multitasking to contribute to efficient crew scheduling and operations at Southwest Airlines.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Dallas, TX
02.2016 - Current
- Ensures constant adherence to airport safety protocols and procedures
- Delivers exceptional service to every Customer through active engagement, effective listening and well-developed interpersonal skills
- Supports Customers with special needs during challenging situations
- Collaborates across teams to uphold superior customer service standards
- Verifies Customer documentation, ensuring compliance with applicable laws and regulations
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers
- Resolves Customer complaints quickly and efficiently
- Deals with mishandled Customers as a result of oversells, delayed or canceled flights, lost, delayed, or damaged luggage
- Maintains accurate records of Customer interactions
- Manages ticket transactions efficiently using diverse forms of payment
Marketing Specialist
Costco
Southlake, TX
12.2013 - 01.2016
- Enhanced memberships through direct business outreach in warehouse sales zone
- Coordinated promotional events boosting brand visibility
- Traveled to various locations, educating consumers about Costco products
- Performed competitor analysis to gauge industry trends and pinpoint growth avenues
- Drove substantial growth in warehouse sales
Clinic Administrator
Massage Envy Spa
Dallas, TX
08.2009 - 12.2013
- Directed team of over 30 employees, guiding adherence to policies
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care
- Coordinated staff meetings to ensure clear communication of attendance requirements and career advancement opportunities
- Managed human resource functions for sales associates and massage therapists, including interviewing and hiring
- Compiled sales data and payroll records
- Ensured compliance with HIPAA guidelines
Education
Associate of Arts - Early Childhood Education
Collin County Community College District
Plano, TX05-2008
Skills
- Proficient in scheduling software: ARD, MS Teams, MS Word, MS Excel, Ops Suite, Altea
- Regulatory compliance (FAA regulations, collective bargaining agreements)
- Time Management and Prioritization (Efficient in meeting deadlines and managing multiple tasks)
- Problem Solving and Conflict Resolution
- Attention to Detail
- Effective communication
- Customer Service Excellence
- Adaptability and Stress Management
- Positive Attitude and Team Collaboration
Timeline
Customer Service Agent
Southwest Airlines
02.2016 - Current
Marketing Specialist
Costco
12.2013 - 01.2016
Clinic Administrator
Massage Envy Spa
08.2009 - 12.2013
Associate of Arts - Early Childhood Education
Collin County Community College District
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