Summary
Overview
Work History
Education
Skills
Timeline
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Tracie Stringer

Tracie Stringer

Waxahachie,TX

Summary

Systems support professional with proven track record of delivering effective technical assistance and solutions. Demonstrates strong abilities in troubleshooting, network management, and system optimization. Adept at working collaboratively within teams to ensure seamless operations and adaptability to evolving needs. Known for reliability, resourcefulness, and keen focus on achieving operational excellence.

Overview

27
27
years of professional experience

Work History

Spec. Assign. Critical Systems Support Specialist

FedEx Express Corporation
02.2025 - Current
  • Maintained up-to-date knowledge of relevant technology as assigned by management.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Collaborated with other departments on projects such as development of new applications or systems enhancements.
  • Monitored system performance and resolved any issues or errors that occurred.
  • Received and prioritized support requests to maximize resource utilization.
  • Analyzed application logs for errors or anomalies to identify potential problems before they become critical.
  • Tested new software releases prior to deployment in production environments.
  • Performed various clerical and administrative duties pertaining to on-site support.
  • Provided training on use of newly implemented IT solutions as needed such as FRO, Recipient Portal, Address Management, Forge.
  • Responded promptly to user requests for assistance with technical problems via phone or remote access tools.
  • Maintained positive working relationship with fellow staff and management.
  • Documented technology-related inquiries and fixes to compile knowledge-based resources.
  • Coordinated technical communications and instructions to improve organizational IT effectiveness.

Operations Safety Specialist SDRS/765

FedEx Express Corporation
12.2024 - 02.2025
  • Conducted safety training or education programs to demonstrate use of safety equipment.
  • Conducted safety inspections of workplace, identified hazards and provided corrective action recommendations.
  • Coordinated activities between multiple departments related to ensuring safe working environment.
  • Prepared detailed reports summarizing findings from safety inspections and investigations.
  • Conducted safety briefings to inform crews of safety hazards.
  • Participated in business safety committee meetings and health and safety audits.
  • Developed and implemented safety procedures to ensure compliance with OSHA regulations.
  • Investigated accidents to determine root causes and develop preventive measures to avoid reoccurrence.
  • Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
  • Provided employees with safety training on emergency response plans, hazardous materials handling, fire prevention and personal protective equipment use.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.

Sort Manager TMPL 0738 N2.0 Station

FedEx Express Corporation
08.2023 - 12.2024
  • Increased operational efficiency by 23% within 6 months through strategic planning and inventory oversight, resulting in enhanced cost-effectiveness in warehouse processes.
  • Oversee sorting operations, ensuring timely and accurate package distribution, and enhancing workflow efficiency.
  • Implemented process improvements, achieving measurable KPI results in package handling accuracy and speed.
  • Coordinated team presorts, fostering collaborative environment, and boosting productivity.
  • Analyzed operational data to identify bottlenecks, driving continuous improvement initiatives.
  • Developed and executed strategic objectives that ensure compliance with regulations, while fostering collaboration among teams, and enhancing operational effectiveness within 6 months.
  • Analyzed sorting data to identify inefficiencies, initiating continuous improvement measures.
  • Ensuring compliance with safety standards and maintaining secure and efficient workplace.
  • Successfully managing integration of FedEx Express Network 2.0 with Ground Operations.
  • Clear understanding of First and Last Mile, FXE dispatching, arrivals through Trips, and Flight Watch FXE service breakdown.
  • Experience using eOps to track FXE packages for time commitments before cons reach stations.
  • Detailed plan of action for FXE efficiency, setup, processes, ergonomic equipment setup, and utilization to create streamlined FXE assembly line for loading, unloading, and sorting FXE packages.
  • Maintained compliance with safety regulations, ensuring secure and efficient workplace.
  • Eager to learn and adapt quickly, demonstrating strong work ethics, and punctuality in all tasks.
  • Participated in quality driven QDM for misloads, scanning and service

Area Manager DALL 0753 /FRIS 0749 / TYLR 0757

FedEx Express Corporation
05.2021 - 08.2023
  • Managed daily operations of a team of 150 employees, improving delivery efficiency, and reducing errors by 12%.
  • Implemented cost-saving measures, cutting operational expenses by $200,000 annually.
  • Directed cross-functional teams, implementing process improvements that enhanced delivery efficiency by 15%.
  • Fostered a collaborative work environment, leading to a 20% increase in team morale and productivity.
  • Enhanced team performance through targeted training, boosting productivity by 18%.
  • Resolved customer issues promptly, achieving a 95% satisfaction rate.
  • Measured individual KPIs.
  • Coordinated logistics for high-volume shipments, ensuring timely deliveries, and reducing delays.
  • Eager to learn and develop new skills, committed to punctuality, and strong work ethics, dedicated to contributing positively to team goals.
  • Analyzed logistics data, introducing metrics that reduced delivery times by 10% and improved tracking accuracy.
  • Mentored new hires, providing guidance that resulted in a 25% reduction in onboarding time, and quicker integration.
  • Monitored compliance with safety regulations, achieving a 100% safety record over two years.

Operations Supervisor SANA 782

FedEx Express Corporation
01.2018 - 05.2021
  • Increased package sortation efficiency by 20% within 3 months by implementing strategic employee management and process improvements, resulting in a cost reduction of 15%.
  • Fostered cross-departmental collaboration to streamline operations, enhancing overall team productivity and cohesion.
  • Utilized performance data to identify inefficiencies, devising strategic action plans that improved workflow and reduced error rates.
  • Lead safety initiatives, ensuring compliance, and foster a culture of safety.
  • Manage hiring, training, and performance evaluations to maintain a productive workforce.
  • Oversee daily operations, optimizing package sortation, and minimizing costs.
  • Analyze performance data to identify improvement areas and implement action plans.
  • Conduct employee meetings to communicate operational updates and goals.
  • Conducted regular training sessions, ensuring all team members were up to date with safety protocols and operational procedures.
  • Pioneered new employee onboarding processes, significantly reducing training time, and improving new hire retention by 25%.

Package Handler SANA 782

FedEx Express Corporation
04.2017 - 12.2017
  • Prepare packages for delivery using scanners, handheld printers, and packing materials.
  • Loading and unloading with the use of forklifts and other equipment to load and unload packages from freight trucks.
  • Sort packages of different sizes and weights.
  • Scanning: Scan packages.
  • Tracking: Track shipments.
  • Communicate with co-workers and clients to ensure safe, on-time delivery.
  • Follow written and verbal instructions from the warehouse manager.
  • Adhere to all warehouse safety guidelines and report any issues to the warehouse manager.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by 40% implementing proper sorting and organizing techniques.

Parts Store Assistant Store Manager

AutoZone
09.2016 - 03.2017
  • Company Overview: Company Overview: AutoZone is a leading retailer and distributor of automotive parts and accessories in the United States, Mexico, and Brazil
  • Supervised a team of 10, enhancing operational efficiency and daily sales
  • Implemented sales strategies, boosting parts sales and technical services
  • Conducted PCI reviews and petty cash audits, ensuring compliance
  • Managed inventory and parts recalls, maintaining stock accuracy
  • Assisted in store openings and managed deposits, fostering financial security
  • AutoZone is a leading retailer and distributor of automotive parts and accessories in the United States, Mexico, and Brazil

Kitchen Manager

Outback Steakhouse
09.2006 - 02.2012
  • Company Overview: Company Overview: Outback Steakhouse is an Australian-themed restaurant chain that serves American food in a casual setting
  • Coordinated kitchen and server staff schedules, ensuring optimal coverage and efficiency
  • Implemented cost-saving measures, reducing kitchen expenses by 14% through strategic budget management
  • Maintained strict food sanitation guidelines, enhancing health standards and compliance
  • Estimated food preparation needs, minimizing waste, and aligning procurement with demand
  • Supervised staff adherence to CQSMA standards, improving food quality and service consistency
  • Outback Steakhouse is an Australian-themed restaurant chain that serves American food in a casual setting

19 Delta Cavalry Scout -E5

United States Army
08.1998 - 08.2001
  • Company Overview: Company Overview: United States Army's job is to protect United States and its territories by land, sea, and air
  • Army's purpose is to preserve peace and security
  • Led scout vehicle recovery operations, ensuring mission success and safety under pressure
  • Fostered team cohesion and morale, enhancing unit effectiveness and camaraderie
  • Maintained operational readiness of equipment worth over $2M, ensuring mission-critical functionality
  • Analyzed terrain, weather, and enemy data to inform strategic decisions and tactical maneuvers
  • Mentored and developed three enlisted soldiers, focusing on professional growth and skill enhancement
  • United States Army's job is to protect United States and its territories by land, sea, and air
  • Engaged enemy forces with anti-armor weapons in field while tracking enemy movements.
  • Enhanced reconnaissance capabilities by conducting thorough area assessments and gathering critical intelligence data.
  • Participated in joint exercises with foreign military forces, promoting interoperability and strengthening international partnerships.
  • Conducted mounted patrols on various terrains using specialized vehicles, effectively monitoring large areas while maintaining stealthy presence.
  • Led team responsible for securing key terrain features during offensive operations, contributing to overall mission success.
  • Conducted route reconnaissance operations to identify safe passage routes for troop movement, minimizing exposure to enemy forces.

Education

Bachelor of Science - Business Intel. & Business Analytics: Concentration in Supply Chain Management Analysis and Execution

DeVry Institute of Technology
Waxahachie, TX
06.2024

Associate of Applied Science - Kinesiology: Studied human movement, performance, and function Integrated knowledge from various disciplines, including anatomy, physiology, biomechanics, psychology, neuroscience, and nutrition

Bryan University
San Antonio, TX
12.2016

Skills

  • Versatile in challenging environments
  • Cost analysis and projections
  • Business intelligence
  • Business data analysis
  • Effective communication
  • Analytical problem solving
  • Operational process enhancement
  • Collaborative project management
  • Regulatory compliance standards
  • Proficient in operating systems
  • Online troubleshooting
  • Performance metrics management
  • Team leadership
  • Supply chain optimization
  • Organizational time management

Timeline

Spec. Assign. Critical Systems Support Specialist

FedEx Express Corporation
02.2025 - Current

Operations Safety Specialist SDRS/765

FedEx Express Corporation
12.2024 - 02.2025

Sort Manager TMPL 0738 N2.0 Station

FedEx Express Corporation
08.2023 - 12.2024

Area Manager DALL 0753 /FRIS 0749 / TYLR 0757

FedEx Express Corporation
05.2021 - 08.2023

Operations Supervisor SANA 782

FedEx Express Corporation
01.2018 - 05.2021

Package Handler SANA 782

FedEx Express Corporation
04.2017 - 12.2017

Parts Store Assistant Store Manager

AutoZone
09.2016 - 03.2017

Kitchen Manager

Outback Steakhouse
09.2006 - 02.2012

19 Delta Cavalry Scout -E5

United States Army
08.1998 - 08.2001

Bachelor of Science - Business Intel. & Business Analytics: Concentration in Supply Chain Management Analysis and Execution

DeVry Institute of Technology

Associate of Applied Science - Kinesiology: Studied human movement, performance, and function Integrated knowledge from various disciplines, including anatomy, physiology, biomechanics, psychology, neuroscience, and nutrition

Bryan University

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