Tracie Teague
Mason
Summary
Account Manager with over 21 years of experience in wireless telecom sales and account management. Proven ability to drive regional growth, cultivate high-performing partnerships, and exceed sales targets by achieving 1,617% of revenue quota, and lead teams to over 20% territory expansion. Managed 50+ accounts while delivering data-driven business reviews, and resolving complex escalations. Skilled in cross-functional collaboration to enhance customer success and empower retail partners.
Overview
22
22
years of professional experience
Work History
Mid-Market Major Account Executive
T-Mobile
Cincinnati
12.2023 - Current
- Boost sales volume through effective support for new and dormant customers in the new Mid-Market segment.
- Facilitate post-sales assistance that included technical support and training sessions.
- Nurture professional relationships with suppliers and key clients to enhance business growth.
- Foster relationships with C-level executives within target accounts for improved partnerships.
- Act as a trainer and mentor for new sales reps throughout the entire country.
Enterprise Account Manager
T-Mobile
Cincinnati
03.2022 - 12.2023
- Assisted in developing go-to-market strategies for new products and services targeting the enterprise market segment.
- Supported sales team members to drive growth and development.
- Resolved customer inquiries quickly while maintaining high levels of customer satisfaction.
- Led the Account Manager organization as the Top AM through Q3 2023 with blended performance of 855.6%, 522% SIM quota, and 1617% revenue quota.
- Created comprehensive account plans that detailed objectives, tactics, timelines and milestones for increasing market share in companies like Procter & Gamble, Kettering Medical, Gray Construction, Luxottica and Family Motor Coach Association.
IL Program Manager II
T-Mobile
Cincinnati
10.2016 - 03.2022
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Facilitated introductions from Sprint/T-Mobile IL to CL to assist CL in forming relationships within Enterprise/F1000 accounts.
- Used my Salesforce background to create specific reporting and manipulation of data.
- One of the few reps who exceeded 100% of their quota every quarter.
- Outside-the-box thinking led to additional marketing tactics for F1000 accounts where BAGGs were present. This enabled T-Mobile to provide
- Educated and supported retail and indirect stores on effectively and proactively selling the Sprint Works Program, marketing on F1000 accounts, and W-2 forms for the 2021 tax season.
Corporate Executive Assistant
T-Mobile
Cincinnati
04.2010 - 10.2016
- Executed internal audits and generated comprehensive reports to ensure compliance with corporate mandates.
- Calculated commissions for 87 sales representatives and 18 managers using CALLIDUS, TRUECOMP, and SALESFORCE.COM.
- Monitored performance metrics of Indirect and Corporate Owned Retail Stores, identifying underperforming locations.
- Provided targeted support and training to enhance store performance based on data analysis.
Indirect Sales Coordinator
T-Mobile
Cincinnati
09.2003 - 04.2010
- Enhanced operational efficiency for Sprint Indirect, National Retailers, and Boost account teams.
- Identified and resolved internal and external issues, including customer escalations and system outages.
- Addressed Authorized Representative contract changes to ensure compliance and uphold service standards.
- Assisted sales and marketing teams with collateral development, promotions, audits, and planogram optimization.
- Facilitated third-party employee activations to improve workflow processes.
Education
Bachelor of Arts - Business Administration And Management
Capella University
VirtualSkills
- Relationship management
- Market analysis
- Project management
- Business strategy development
- Employee training
- Data analysis
- Competitor analysis
- Problem-solving aptitude
- Account management
- Consultative selling techniques
- Product knowledge
- Operations management
- Negotiation techniques
- Salesforce
- Microsoft Office
Accomplishments
- 2009 Sprint Circle of Excellence Winner
- Certified Cradlepoint Sales Consultant
- The Art of Selling
References
References available upon request.
Timeline
Mid-Market Major Account Executive
T-Mobile
12.2023 - Current
Enterprise Account Manager
T-Mobile
03.2022 - 12.2023
IL Program Manager II
T-Mobile
10.2016 - 03.2022
Corporate Executive Assistant
T-Mobile
04.2010 - 10.2016
Indirect Sales Coordinator
T-Mobile
09.2003 - 04.2010
Bachelor of Arts - Business Administration And Management
Capella University
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