Tracie Trujillo
Fontana,CA
Summary
Focused professional, proficient in various job-related software. Reliable team player possessing first-rate organizational, time management, and communication skills. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, and providing tailored solutions. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Analyst
Optimyl Benefits
Phoenix, Arizona
06.2023 - 09.2024
- Managed sensitive Employee Census data for prospective Group Health Insurance clients.
- Entered information into Salesforce, ensuring accuracy and compliance with privacy regulations.
- Coordinated with underwriting team to finalize quotes after verifying all client details.
- Initiated submission process following successful underwriting prescreens.
- Facilitated timely coverage and commission distribution for up to 15 daily submissions.
- Collaborated with multiple departments and software systems to streamline operations.
- Developed a comprehensive manual to standardize processes across offices nationwide.
- Supported Operations Manager in establishing efficient workflows from Phoenix to Jacksonville.
Bakery Manager
Fry's Marketplace
Buckeye, Arizona
08.2020 - 07.2023
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
- Coordinated bakery production schedule to efficiently meet customer demands and special orders.
- Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
- Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Utilized bakery management software for sales tracking, inventory management, and staff scheduling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Bus Driver
Dysart Unified School District
Surprise, AZ
07.2019 - 08.2020
- Maintained order among passengers during trip by enforcing rules of conduct.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Verified that all passengers were seated before operating the bus.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Transported children with special needs to and from their school.
- Carried a Class B with air brake, school bus, passenger. Cert ready. CPR and First Aid trained.
Wax Specialist and Owner
Angel Face Ii
Modesto, California
08.2009 - 06.2019
- Greeted customers and provided excellent customer service.
- Stocked shelves with supplies needed for the day's appointments.
- Handled payments from customers accurately while ensuring confidentiality of personal information.
- Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more.
- Attended training sessions to keep up with latest trends in the industry.
- Responded to customer inquiries by phone, email, and in person.
- Ensured compliance with local, state, and federal regulations.
- Created marketing campaigns to attract new customers.
- Educated clients on how to properly prepare for their waxing session.
- Reviewed customer feedbacks and addressed any complaints or concerns promptly.
- Sanitized tools and equipment between each use according to state regulations.
- Followed infection control procedures throughout the entire treatment process.
Kennel Manager
VCA Hospitals
San Jose, California
11.2005 - 12.2008
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
- Trained new employees on proper handling techniques for different types of animals.
- Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
Operator Clerk II
Pacific Gas And Electric, San Ramon
San Jose, California
05.2000 - 10.2005
- Managed multiple tasks simultaneously while maintaining attention to detail. Temporary power, new business, reproduction, and joint pole.
- Transferred to the downtown call center to handle the 1-800 number inquiry calls, meter set to change of addresses, and ECI's.
- I worked closely with multiple utility companies, from Pac Bell to Comcast Cable.
- Programs that were used to complete the task ranged from SAP, CCMS, and Cordaptics.
Education
Some College (No Degree) - Administration of Justice
West Valley College
Saratoga, CASkills
- Salesforce management
- Data analysis
- Financial reporting
- Regulatory compliance
- Project management
- Customer relationship management
- Inventory oversight
- Team leadership
- Customer service excellence
- Process optimization
- Conflict resolution strategies
- Staff scheduling and time management
Affiliations
- I have a Ranch Background. I grew up on a ranch and have many years of experience with Animals, I have been "home" trained on how to doctor most animal from large breed to Household pets from vets in the family. My family and I has raised Cattle, Horses, Hogs, Lambs, Goats, as well as chickens. I was active in 4-H since I was 7 and then moved into the FFA program when I entered into High School. I raised breeding projects which included close monitoring of the animal and documenting all activity from the moment of conception to the birth, then documenting the birth and keeping accurate health record on all new born animals for when sales occurred. I carried Offices in both Organizations. The highest was in FFA as a Santa Clara County Sectional Secretary and My biggest accomplishment was when I started a county Jackpot Show for all current S.C. 4-H and FFA members and their fair project At the age of 13, the show went on, till the fair grounds decided to remove the barns.
Accomplishments
- When giving back to the community I was exposed to volunteer work at an early age with 4-H and FFA, beach cleanups and Food drives as well as visits to senior care facilities, etc.. But, the closest to my heart is when I was a Mops Coordinator through my church. We were a group that supported the new mom in her new path, Motherhood. Coming together for 2 hours every week, we would provide breakfast and activities for the Moms as well as childcare. they were able to visit, and heal and leave felling like they can take on life.
Certification
- I'm still a carrier of my Esthetician License from the state of California
References
References available upon request.
Timeline
Sales Analyst
Optimyl Benefits
06.2023 - 09.2024
Bakery Manager
Fry's Marketplace
08.2020 - 07.2023
Bus Driver
Dysart Unified School District
07.2019 - 08.2020
Wax Specialist and Owner
Angel Face Ii
08.2009 - 06.2019
Kennel Manager
VCA Hospitals
11.2005 - 12.2008
Operator Clerk II
Pacific Gas And Electric, San Ramon
05.2000 - 10.2005
Some College (No Degree) - Administration of Justice
West Valley College
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