Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracie Walker

Atlanta,GA

Summary

Dynamic and results-driven professional with a proven track record in Tutoring and Customer Experience at University Instructors in providing academic support to students K-12 and at Dyson Inc, excelling in product demonstrations and customer engagement. Leveraging exceptional product knowledge and persuasive communication skills, I consistently drive sales and enhance brand loyalty, achieving significant increases in customer satisfaction and positive referrals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Product Demonstrator

Advantage Solutions
Atlanta, GA
03.2023 - Current
  • Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.

Tutor

University Instructors
Atlanta, GA
10.2021 - 04.2023

Providing students K-12, academic standards aligned instruction, assessing student performance, managing overall learning environment.

Brand Ambassador

Dyson Inc
Los Angeles, CA
03.2017 - 07.2021

Product demonstrator, increasing awareness and sales of Dyson products through in store and event demonstrations, engage customers, provide expert product knowledge and build brand loyalty.

Brand Ambassador

Mosaic Sales Solutions
Los Angeles, CA
12.2015 - 10.2017

Engaging retail staff and consumers about client products, driving sales and ensuring brand visibility and proper product presentation.

  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.

Customer Service Representative

VXI Global Solutions LLC
Los Angeles, CA
06.2013 - 07.2017

Handling inbound calls providing support to existing customers addressing concerns and ensuring customer satisfaction.

Tutor

Community College Foundation
Los Angeles, CA
09.2008 - 06.2012

Providing academic standard-aligned support to students K-12, assessing students performance, managing overall learning environment.

Education

BBA - Marketing

Georgia State University
Atlanta, GA
06.1993

Skills

  • Quick-learning
  • Outgoing personality
  • Retail sales
  • Customer focus
  • Food and beverage preparation
  • Brand awareness
  • Engaging presentation
  • Sample products
  • Performance tracking
  • Product positioning
  • Persuasive communication
  • Product displays
  • Group presentations
  • Product demonstrations
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer engagement
  • Relationship building
  • Customer relations
  • Team building
  • Task prioritization
  • Work Planning and Prioritization
  • Self motivation
  • Product knowledge
  • Interpersonal skills
  • Customer relationship management
  • Conflict resolution
  • Goal setting
  • Public speaking
  • Time management abilities
  • Written communication
  • Sales and marketing
  • Sales reporting
  • Customer retention
  • Performance monitoring
  • Visual merchandising
  • Professional demeanor
  • Influential and persuasive
  • Presentation skills
  • Problem-solving aptitude
  • Marketing strategies
  • Sales techniques
  • Persuasive selling
  • Product demonstration
  • Event planning
  • Upselling techniques

Certification

Good Handlers Certification

Timeline

Product Demonstrator

Advantage Solutions
03.2023 - Current

Tutor

University Instructors
10.2021 - 04.2023

Brand Ambassador

Dyson Inc
03.2017 - 07.2021

Brand Ambassador

Mosaic Sales Solutions
12.2015 - 10.2017

Customer Service Representative

VXI Global Solutions LLC
06.2013 - 07.2017

Tutor

Community College Foundation
09.2008 - 06.2012

BBA - Marketing

Georgia State University
Tracie Walker