Tracie Ware
Cuba,MO
Summary
Driven and Compassionate healthcare professional with over 15 years hands-on experience in fast-paced Durable Medical and Hospital/Doctor office environments. Accountable and responsible with a strong focus on patient wellness and satisfaction, along with working with referrals from doctors offices and hospital's ensuring patients are receiving what they need in a timely manner.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Medical West Respiratory
07.2019 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Special Equipment Tech
Medical West Respiratory - Ronnies Plaza
01.2018 - 07.2019
- Set Patient up on CPAP/BIPAP
- Operate office equipment, such as fax machines, copier, phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Provide services to customers, such as order placement or account information.
- Conduct searches to find needed information, using such sources as the internet.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Order and dispense supplies.
- Learn to operate new office technologies as they are developed and implemented.
- Supervise other clerical staff and provide training and orientation to new staff.
- Train and assist staff with computer usuage.
Center Manager
Medical West Respiratory
10.2012 - 12.2017
- Conduct probationary and annual performance evaluations of all staff.
- Conduct or approve the performance evaluations for all department employees.
- Observe strict confidentiality and safeguarded all patient related information.
- Review and approve time cards for processing by payroll department.
- Develop and manage budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
- correspond with operations staff to ensure key client deliverables and revenue goals were met.
- Provide thorough supervision for day-to-day operations of the facility in accordance with set policies and guidelines.
- regularly evaluate employee performance, provide feedback and assist, coach and discipline staff as needed.
- Assist when necessary to fill gaps for on call rotation.
- Fill in for RT/Clinician when needed to setup CPAP/BIPAP's.
- Make delivery of DME equipment as needed.
- Fill in for Sales Rep. while out sick or on vacation. This includes but not limited to making rounds at doctors offices, hospitals and nursing homes.
- Help maintain the show room floor.
- Balance the daily cash drawer and make deposits for the company.
CSR
Four Rivers Home Care
08.2006 - 10.2012
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Review insurance policy to determine coverage.
- Made Deliveries of the equipment, setting up and instructing patient on use.
- Routed drivers. Audited drivers paperwork.
- Maintained warehouse and inventory.
- Done instructs for hospice company on CPAP/BIPAP's
- Would take over for the manager when she was out sick or on vacation.
Education
High School Diploma -
Bourbon High School
Bourbon, MO05.1989
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Multitasking ability
- Customer Service, Patient Relations
- Attention to Detail, Organization Skills
- Patient Care Coordination
- Verbal and written communication
- Medical Terminology
- Goal Setting, Relationship and team building
- Follow-up care
- Proven patience and self-discipline
Timeline
Patient Care Coordinator
Medical West Respiratory
07.2019 - Current
Special Equipment Tech
Medical West Respiratory - Ronnies Plaza
01.2018 - 07.2019
Center Manager
Medical West Respiratory
10.2012 - 12.2017
CSR
Four Rivers Home Care
08.2006 - 10.2012
High School Diploma -
Bourbon High School
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