Tracie is an MS Excel certified professional documenting excellent command of advanced Excel. 10+ Years of project management and Invoicing experience in the Defense and Utility Environment Directing daily operations, research, training personnel, developing process improvements, and providing exceptional customer service. I’m an expert in problem-solving and team management. Excellent leadership and interpersonal communication skills and experience working with government agencies and large corporations; able to succeed in high-pressure, fast-paced environments. Extremely articulate and able to build and maintain relationships with all levels of staff, management, and clients. Passionate about using diverse organization and management experience to contribute to the success of an organization. Focused Contract Specialist offering several years of experience overseeing status and progression of contracts while ensuring compliance. Enhanced contract monitoring process by developing contract and vendor databases. Adept in creating and enforcing service level agreements, confirming terms conform with stated timelines.
Overview
17
17
years of professional experience
Work History
Housing Program Manager
Uniquely United Enterprises, LLC.
Washington, DC
10.2022 - Current
Extensive contact with the public, often under time constraints and in stressful situations.
Student intern’s first personal contact with the Department of State.
Providing excellent interpersonal and managerial skills is essential.
Orchestrate personalized housing reservations for up to 1,200 student interns a year, which may involve adjusting housing reservations at the last minute to accommodate changes in student intern plans. I also provide administrative support to the housing process, including processing forms related to housing and entering data into housing trackers.
Correspond daily with student interns and external/internal stakeholders for various reasons, such as coordinating housing requests, obtaining missing information, advising housing status, or managing housing issues.
Proficient in word processing and spreadsheet software.
Develop comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
Analyze local housing market trends, utilizing data to advocate for developing additional affordable housing units in high-demand areas.
Streamline application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
Educate landlords on fair housing laws and regulations, fostering an equal opportunity environment for all applicants regardless of race or socioeconomic status.
Manage caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Improve tenant satisfaction by addressing and resolving housing concerns promptly.
Maintain accurate records of client interactions, ensuring confidentiality and efficient case management.
Mediate disputes between interns and housing vendors to coordinate eviction prevention efforts and preserve stable housing situations for at-risk individuals.
Negotiate favorable contracts with service providers, ensuring quality maintenance services at reduced costs.
Improve access to affordable housing by identifying and securing funding opportunities for program expansion.
Facilitate communication between clients and other service providers.
Coordinate with local government to provide resources to clients.
Streamline budgeting processes for increased efficiency and accuracy through continuous improvement initiatives.
Provide expert guidance to department heads on best practices for effective budget management and forecasting.
Manage vendor relationships, negotiating contracts for cost-effective services that supported organizational objectives within budget constraints.
Increase transparency in financial data, providing detailed and accurate budget reports to stakeholders.
Improve budget accuracy by developing and implementing comprehensive financial tracking systems.
Identify potential risks and mitigated them through strategic adjustments in spending patterns or allocations.
I provide instruction for any proprietary software that the Department of State uses on a daily basis.
Develop, analyze and modify budgets to allocate current resources and estimate future financial requirements.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Assisted with planning and coordinating day-to-day and special program activities.
Contract Specialist
JSSC/Contractor/The Dept. of State
Washington, DC
10.2020 - 10.2022
Assisted in resolving vendor issues for the central region by working proactively with market contacts. Develop statements of work (SOW) and solicitations.
Perform pre-award and post-award contracting activities.
Provide guidance on the appropriate acquisition approach
Oversaw the evaluation of proposals
Documents the source selection process
Manages contract files
Prepares annual financial plans and supporting documentation
Review and track contract performance under the SOW and Federal Acquisition Regulations (FAR)
Maintains software purchase records and agreements to ensure licensing compliance and current vendor support
Calculate penalties and incentives for performance-based contracts
Work in a team environment to align DOS customer needs with contractual actions
Write, edit, and coordinate a broad array of HR materials, e.g., reports, new business processes/policies, major announcements, and other written materials
Develop information from various sources to produce highly specialized reports, analyses, and recommendations to facilitate HR/EX decision-making on the broad portfolio of HR and management issues under its purview
Coordinate contractor on-boarding (NDA, Teaming Agreements) with program offices and vendors
Contract invoice reconciliation
Assist with asset inventory
Provide occasional escorts to security briefings and other meetings for vendors
Provide business analysis support
Track contract status and response to executive-level inquiries
Review and evaluate a variety of administrative, fiscal, and organizational materials
Perform office automation duties using various software applications
Develop, maintain, and disseminate a variety of accurate and up-to-date tracking spreadsheets
Work with the program and contracting offices as appropriate
Analyze data reports using Excel and internal database storage systems
Act as a liaison for cross-functional projects during team training, storytelling, and leadership meetings with Vendors and Service teams.
We reviewed contract plans and project specifics for thorough understanding.
We have provided exceptional customer service to diverse clientele, even in high-stress environments.
We tracked the resolution status of critical contracts and issues for program management staff.
She assisted in resolving vendor issues for the central region by working proactively with market contacts.
Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
Conducted quality reviews and monitored contract performance.
Directed and conducted initiatives to perform contract administration using firm fixed price, time and material, and agency indefinite quantity contracts.
Performed in-depth market research, identified optimal acquisition strategies, and prepared contracts for approval.
We reviewed current contracts to identify upcoming expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
Identified policy violation trends and retrained 25 employees on regulations.
Coordinated Division Chief’s schedule, scheduled meetings, conference calls, and appointments
Consolidate, review, and weekly forward activity reports promptly and efficiently
Supported Deputy Division Chief and other staff as directed by Division Chief
Manage the Army’s Logistics & Integration program budget
Division Manager of ETMS Tasking System
Manage risks and issues while taking corrective measurements
Finding daily innovative ways to solve issues and problems
Develop program objectives and strategies and assess how I will impact logistics department
Responsible for overseeing the achievement of the G-4 Logistics & Integration organizational goals
Formulate and monitor inter-connected projects
Daily program management throughout program life cycle
Define program governance
Manage stakeholders’ communication
Plan overall Logistics program and monitor progress
Provide strategic guidance to G-4’s Project Managers
Facilitate communication across logistics program cross-functional team
Coordinate multiple Logistics projects and reconcile interdependencies among them
Manage human resource goals by recruiting, training, and coaching
Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership
Trained new hires and transitioning team members across multiple business units each quarter to promote cross-collaboration and skill sets
Acted as a liaison for cross-functional business units during team training, calibration sessions, and leadership
Serve as an integrator for the Concepts and Capabilities Branch, Future Plans Division
Assist in Army-oriented activities, including Army Futures Command-led initiatives
CSA Smart Book compilation and submission
G-4 Campaign Plan development, site owner of Division’s Share Point website, Deputies Integration Meetings
LOGTECH course management, Army Functional Concept for Sustainment
Leadership Professional Development Series, publication review, and additional activities as required
Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership
Trained new hires and transitioning team members across multiple business units each quarter to promote cross-collaboration and skill sets
Acted as liaison for cross-functional business units during team training, calibration sessions, and leadership.
Reviewed and tested plans and criteria to meet functional and technical requirements.
Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements, and custom reports.
Program Coordinator/Management Analyst
Office of Overseas Citizen Servs/The Dept of State
Washington, DC
12.2017 - 12.2018
Coordinate the onboarding and off-boarding of personnel
Manage the timekeeping function of USG personnel within the Division via Web TATEL
Maintain the Division Org Chart and ensure accuracy on the Division’s intranet sites and other information repositories
Provide budget financial and budgetary support through DoS financial applications for Division Chief and related Division FTE management staff
Prepare budget documents (e.g., purchase requisitions, J &A’s, procurement requests) for Division Chief and staff
Proficient in Microsoft Office: Word, Excel; Pivot tables, Access
Monitor the monthly budget status reports ensuring a balanced budget
Arrange travel for Division government staff
Manage the onboarding of new officers – Scheduling 1:1 with ACS management
Compile and send Net Certs, DS-4082 to USCIS and IRS, respectively
Compile and manage weekly Colloque calls with various countries and Embassies
Provide ACS support to the outside organizations
Update ETS tasks
Assist in FOIA cases
Support efforts with technical assessments and studies to support strategic analysis and planning initiatives
Assist with identifying constituent needs and objectives, including coordinating with stakeholders and end-users
Coordinate with government, academic, and industry programs to identify potential technological solutions based on mission needs.
Support the program offices in the strategic development and maintenance of partnerships with key stakeholders, including other DoS headquarters elements and components, Federal departments and agencies, State, local, tribal, and territorial entities, and international partners in the private sector, in support of the mission.
Assist the program by supporting stakeholder surveys, analyses, and the documentation of the results of said surveys/analyses.
Assist with all technical and logistical aspects of conducting or hosting workshops, conferences, and meetings.
Support may include, but is not limited to, providing graphic design, publishing, wide-format imaging, and photo graphics support services and assisting with various market research initiatives to identify venues and logistical services.
Develop, review, revise, and maintain written communication materials, including fact sheets, presentations, brochures, talking points, and related materials,
Assist with developing and maintaining relationships with the interagency liaisons, including planning monthly meetings, preparing and facilitating liaison cohort weeks, and ensuring consistent communications between liaisons and the Center
Also, work to build and maintain the Interagency Liaison Program.
Analyzed program data to provide input for key decision-making and strategic planning.
Validated results and performed quality assurance to assess the accuracy of data.
Established strategic partnerships with external organizations, expanding program reach and impact.
Process Analyst/Project Manager
Dominion Energy
Fairfax, VA
12.2016 - 12.2017
Responsible for updating Dominion procedures associated with the administration and management of business processes or functions
Collaborated on project work (maintenance of headcount databases, materials, and timesheet entry)
Skilled in using spreadsheets, AutoCAD, Word Processing, graphics, database applications, and (SAP)Systems, Applications, and Products.
Compiled regular and special reports using established formats and procedures.
Resolved discrepancies with administrative and professional employees within and outside the company
Performed at the highest level of clerical and administrative duties
Performed complex clerical tasks requiring analysis, discretion, and detailed knowledge of applicable policies and procedures
Investigated and provided routine explanations for variations from generally expected results
Interpreted policies and procedures and made recommendations for improvements
Supported the design group with the right-of-way, easements, and permitting processes
Supported project staff by facilitating project logistics such as meetings, events, conference rooms, conference calls, etc
Took meeting minutes and action items during meetings and performed follow-ups
Proficient with Construct Ware and LCP tracker (certified weekly payroll)
Directly supported 18 managers responsible for managing and updating SharePoint
Adapted to stringent deadlines
Quickly and efficiently assess situations and implement beneficial changes in short turnarounds.
Managed project budgets of $250M+ and ensured the company obtained the best possible pricing and minimized risks in buyout processes, reducing costs by 17% annually.
Oversaw and analyzed project buyouts
Ensured the project team understood all aspects of the prime contract related to their responsibilities and demonstrated a thorough understanding of the contract checklist and organizational structure.
Resolved numerous project issues, including staffing shortages, tactical matters, scope creep, and divergent business and user needs.
Negotiated, analyzed, and prepared purchase order agreements, subcontracts, and cost-control budgets
Led the team across broad technical, financial, and business disciplines
Focused teams on business objectives and tracked progress to ensure project milestones were on time, on budget, and with desired results.
Pinpointed cost-effective process improvements by simulating potential process alterations and discovering optimal enhancements without interrupting live production efforts.
Protected confidentiality and data integrity in work-related tasks as depicted in company regulations and protocols.
Entered the time and attendance data for 300+ employees
Liaised with the payroll customer service representatives in Payroll (CSR) to resolve payroll issues
Verified the accuracy of submitted data, addressed errors with labor codes or missing timesheets, and notified approvers when the T&A entries were complete and available for approval
Adhered to current timekeeping regulations, including data input into the CEFMS program; advised supervisors and management personnel of proper T&A procedures
Reviewed and evaluated various office administrative functions, such as records management procedures, to improve processes and avoid unnecessary processing delays
Made recommendations that resulted in revising SOP and improved processing efficiencies for payroll, training, travel, and records management
Responded to payroll-related; developed and presented process improvements to enhance efficiency
Managed and answered inquiries (in-person, via phone, or email) regarding payroll and travel issues as needed
Managed a task tracking system to prioritize workload, manage tasks on large projects, and keep track of all tasks given to staff daily
Performed periodic and random tests to determine procedural effectiveness or identify needed improvements
Researched and resolved questions or referred clients to the appropriate party for assistance
Made all travel arrangements for 300+ employees, including booking reservations, receiving approvals, generating payment vouchers, canceling trips, filing travel claims, and creating authorizations
Managed contracts to ensure the best prices
Analyzed purchases, offered bids, and negotiated contract details
Procurement lead for all Service Contracts, which included construction projects
Reviewed, monitored & reconciled 10 million in inventory weekly
Resolved issues concerning price disputes
Made bids for vendor services,
Managed costs on supplies and vendor services
Maintained excellent communication with all the stakeholders
Supervised the entire budget estimation and sourcing operations
Assisted in asset management procedures when required
Met the needs of the supply chain in a timely and cost-effective manner
Renegotiated a reduction in the supplier’s initial proposal, resulting in $686K in savings
Led, oversaw, and executed a multi-channel disposition plan for excess inventory, which resulted in a cost avoidance of $350,000
Project managed several teams through the planning, scope, timeline, cost/pricing, and the quality process of the project plan
Negotiated a global procurement agreement with critical suppliers, resulting in a 2% cost savings and $1.2 million annually.
Solved diverse program problems with in-depth analysis.
Analyzed program data to provide input for crucial decision-making and strategic planning.