Tracie Zorich
Kansas City,MO
Summary
Friendly and engaging team player and leader with a strong ability to empower stakeholders for effective collaboration on projects. Keen eye for detail and technical skills as a Quality Assurance representative. Passionate about creative problem-solving. Open to direction while being independent and proactive in finding solutions. Recognizes the importance of planning and collaboration in complex Information Communication and Technology (ICT) projects. Brings dynamic communication skills to ensure success.
Overview
23
23
years of professional experience
Work History
IT Senior Specialist
City Of Kansas City, Mo. Government
2024.02 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
ICT Quality Assurance Inspector
PMG/LMG
2022.01 - Current
- Quality Control Management
- ICT quality assurance lead in the Program Management Office (PMO) representing the owner
- Reviewed submittals for reflection of owners intent/usage and for accuracy
- Reviewed contract documents to determine scope for contractor/subcontractors
- Provided responses to RFI’s with collaboration of the owner
- Review contract documents for gaps in communications between integration of other trades and design scopes
- Reviews field designs, researches field conditions, and works with others to develop field directives for changes or additions to products or design
- Conducts and participates in ICT management meetings
- Conducts review of drawings and specifications and reports findings, if any
- Performs in a quality assurance management role to ensure general contractor and trade partners follow the quality control plan of documenting and inspecting ICT scope of the project
- Works with the Owner (s) to obtain sign-off of ICT systems
- Participating in testing and commissioning of ICT systems cabling, patching, network switches, security systems, FIDS, GIDS, DAS, VOIP, wireless access points
- Performing quality control inspections of MDFs, and IDFs to ensure they were ready for the owner representative final punch list
- Conducted Testing of cabling in question of being incorrect or gap in scope and collaborated to solve problems for the contractor team.
Partner
C3 Systems LLC
2016.01 - Current
- Share responsibilities of management for small technology installation company
- Office duties include: data entry of Quickbooks accounting system, accounts payable, accounts receivable, ordering material, and organizing workload, reading contract documents for accuracy and signature responsibility
- Managed Field Crews to ensure crews remained on time, on budget and maintained quality standards set by customer/Owner
- Managed crews in small business applications as well as campus wide build outs
- Provided written scope of work to technicians for a clear and concise expectation of work and communicated on a daily basis for updates and follow ups of any questions or concerns the previous day
- Maintained daily jobsite logs for communicating to management and owner any issues or questions
- Arranged scheduling to conform to customer owner needs
- Engaged in multiple system installations including Fire Alarm, ACS, Intrusion detection, VSS, WLAN, Data/Fiber-Inside and Outside Plant
- Traveled to various locations around 5 state region for installation of Wireless Network.
Technical Project Manager (TPM)- Quality Control
TSAV
2019.05 - 2022.01
- Roles and Responsibilities
- Work as a team of 4 to facilitate communication between OAR, EOR, CMAR and Trade partners
- Work with field engineers, office engineers and vendors to solve problems by coming up with standards based solutions
- Reads understands, and communicates clearly with others about plans, specifications, and standards for Divisions 27 & 28 and integration with Divisions 07,08,23,25
- Attend BIM meetings and participate in problem solving with standards-based solutions
- Attended daily meetings for coordination process and record keeping purposes
- Created forms, letters, workbooks and manage live document logs
- Created a shared Google Drive site and implemented process for our team to communicate and store needed records
- Walk the jobsite to observe and report quality issues or constraints
- Collaborated with QA/QC manager on CMAR team to write QA/QC process for the low voltage inspectors to use
- Attended and recorded inspections with owner/designer team for all Low Voltage Division 27 & 28 scopes of work
- Provide technical assistance with design, network installation and integration with other systems
- Used IPad in the field with Prolog, Blue Beam, Google sheets and docx to document issues, processes and communicate real time with office engineers, engineer of record and owner rep
- Use verbal and written communication effectively for all issues to capture relevant topics of discussion in case of future issues later in the project
- Thinking outside of the box when required.
Office
Icon Engineering
2014.01 - 2017.01
- Created meeting topics/content and Ted talks safety tips to direct daily activity and present to over 50 Field technicians every morning
- Time sensitive review of inspection reports in Excel format and reported findings to the owner
- Communicated with field engineers on any reporting errors and management personnel on counts and information captured in inspections by other technicians
- Worked in Google sheets creating calendars, reporting, attendance tracking and inventory control documents
- Communicated with internal management teams and owners in other locations to create an efficient process for Excel reporting
- Used ARCMap GIS on the IPAD for recording information in the field
- Technician QA/QC
- Captured information required for quality control inspections on outside plant cable installations
- Performed inspections on aerial fiber, underground fiber and drop fiber to the home
- Duties included opening vaults and visually inspecting conduits, splice enclosures, gravel, restoration, counterpoise installation, etc
- Wrote the process for inspection of OSP Fiber installation process drops to the home.
Technician
Comm Source LLC
2013.01 - 2014.01
- Communicated with the owner to collaborate on acceptable forms of installation of fiber for Historical building codes and requests
- Installation of Google Fiber in MDU’s and SDU’s in greater KC metro area
- Created and applied technical skills needed for installation of specialty surface mount raceway within the buildings and units
- Installation OSP fiber on poles and underground
- Spliced fiber on poles and vaults and NIUs
- Provided quality control services and documentation for all crews installing fiber
- Office
- Record keeping to manage financial responsibilities of company in Quickbooks program
- Organized billing and receivable information and maintained record keeping
- Organized multiple crews for installations of google fiber in KC area
- Maintained jobsite journal daily
- Arranged scheduling to conform to customer owner needs
- Organized material to be used in installation and collaborated with crews for daily scope
- Arranged scheduling to conform to customer owner needs.
Technician
Hyperion Inc.
2011.01 - 2013.01
- Worked on multiple ANG bases which consisted of over 5,000 category 6 horizontal cables and over 700 + 10 gig 50 um fiber cables to the desktop locations per job site
- Constructed telecommunications rooms with various racks and cabinets, cable tray vertical and horizontal management, grounding and bonding equipment
- Dressed and terminated category 6 cables in addition to the voice backbone cabling
- Dressed and terminated over 2800 LC unicam type connectors
- Labeled all patch panels, fiber panels and cables
- Pulled horizontal cables
- Terminated category 6 jacks Panduit and ADC Krone jacks
- Read and understand blueprints
- On site material manager in the warehouse
- Stage and deliver material to the job site.
Partner
Network Connections LLC
2002.01 - 2011.01
- Record keeping in Quickbooks program, accounts payable, accounts receivable
- Purchase material from vendors such as Accu-Tech, Graybar, SES, etc
- On site lead for a local school project that consisted of four telecommunications rooms, four 10 gig fiber backbone cables, 100 pair copper backbone cables and four RG11 coaxial backbone cables for video
- The project included the installation testing and certification of over seven hundred category 6 cables
- Attended jobsite meetings and provided updates for work completed and collaborated with the management team for issues arising
- Installer on numerous projects throughout the years
- My responsibilities included pulling cable, termination of category 5e and category 6 cables, installing wall plates, labeling, setting j-hooks, reading blueprints, maintaining quality control program, daily production planning and following directions
- Engaged in multiple system installations including Fire Alarm, ACS, Intrusion detection, WLAN, Data/Fiber-Inside and Outside Plant.
Education
GED -
Dickenson Business School
Kansas City, MO05.1990
Skills
- Leadership qualities and skills.
- Organizational skills.
- The ability to assume authority.
- Excels at focusing on key issues.
- Client relation skills.
- Communication skills.
- Flexibility.
- Personal accountability.
- Interpersonal skills.
- Diplomatic skills to successfully resolve conflicts with project stakeholders.
- Delegation skills to recognize tasks that require action by stakeholder management personnel that are beyond the telecommunications project managers authority.
- Quality Assurance
- Documentation Management
- Expert Problem Solving
- Customer Relations
- Advanced Communication
- Quality Assessment
- System installations
- Schematics Interpretation
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Written Communication
- Problem-solving abilities
- Relationship Building
- Team building
- Reliability
- Idea Development and Brainstorming
- Team Collaboration
- Effective Communication
- Continuous Improvement
- Professional Demeanor
Softwareandtechnology
- Proficient in:
- Fieldwire
- Bluebeam
- Kahua
- Procore
- Prolog
- Quickbooks
- Arcgis maps and reporting
- Microsoft Teams, Excel, Word
- Google products; Drive,docx.sheets, forms, ect.
- IPAD, Cell Phone, Computer
Training
- Currently studying for RCDD certification through BICSI, then my goal is to obtain RTPM certification through BICSI.
- BICSI: TE350 ICT Technician
- Paxton: Access Control systems
- Manufacturer training includes: Ortronics (copper and fiber), Berk-Tek Oasis, Leviton, Hubbell Premise
- Goal to eventually be a PMP
Affiliations
- Member of BICSI-Studying for my RCDD.-Registered Communications Distribution Designer
Timeline
IT Senior Specialist
City Of Kansas City, Mo. Government
2024.02 - Current
ICT Quality Assurance Inspector
PMG/LMG
2022.01 - Current
Technical Project Manager (TPM)- Quality Control
TSAV
2019.05 - 2022.01
Partner
C3 Systems LLC
2016.01 - Current
Office
Icon Engineering
2014.01 - 2017.01
Technician
Comm Source LLC
2013.01 - 2014.01
Technician
Hyperion Inc.
2011.01 - 2013.01
Partner
Network Connections LLC
2002.01 - 2011.01
GED -
Dickenson Business School
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