Tracie Angela Parham
Fredericksburg,VA
Summary
As a versatile and motivated individual, I possess a pro-active nature with the ability to perform both as an individual, a team member and a team leader with a proven track record in successful change management. Having an analytical and logical approach, I am able to use information effectively, make good decisions and bring innovation to problem solving. Quick to learn with a flexible enthusiastic nurture, I am able to adapt to most situations with relative ease. Consistently demonstrating a willingness to lead the team beyond my own immediate duties, establishing priorities and positively overcoming obstacles, I enjoy challenges and place a great emphasis on professionalism and integrity.
Overview
21
21
years of professional experience
Work History
Visits Officer
The British Embassy
Washington DC, DC
07.2019 - 05.2021
- Point of contact for visiting military officers, Government officials , diplomats and military exercises for visits into military establishments in the USA.
- Liaise with Pentagon departments to arrange access into government establishments.
- Addressed emergency situations encountered following policies, procedures and strategies
- Built good relationships with key stakeholders in Department od defense to be able to resolve issues quickly
Transport Manager
The British Embassy
Washington DC, DC
04.2012 - 07.2019
- Managing the provision of cost effective, timely and flexible transportation services to Embassy visitors, Senior Staff and visiting UK Politicians
- Initially responsible for combining service delivery from the Foreign office and British Defense transport teams into one joint team
- Tasked with cutting costs once teams were merged and providing a more efficient service, i was able to save $175,000 of tax payers money within two years
- Leading a team of five drivers, responsible for their daily tasking, duty of care, welfare and staff reporting
- Liaising with Embassy Stakeholders, Outer Offices and Embassy Visits staff, planning and delivering transport services in support of inward visits
- Managing the fleet of vehicles across North America, managing insurance requirements, administration and registration and getting best value for money when acquiring new vehicles
- Managing accident reporting, investigation, payment and repairs for all UK owned vehicles in the US along with all hired vehicles to UK Duty Visitors
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
Operations Manager
Group 4 Security
United Kingdom
05.2009 - 08.2011
- Managing the provision of 100 plus security personnel on the Telereal Trillium contract in 26 offices covering the SW of England
- Providing leadership via two subordinate area supervisors
- Ensuring legal/health and safety compliance of all operatives, including establishment processes, collation and verification of documentation and implementation of all effective solutions when necessary
- Carrying out risk assessments for all assignments
- Conduct monthly contract compliance meetings with customer team
- Investigating and rectifying reported issues
- Scheduling of workforce to ensure correct contracted allocation of staff was provided at all times
- Calculate and report monthly contract costings
- Undertaking grievance hearings and investigations ensuring that correct procedures are followed
- Liaising with local law enforcement officers in evidence gathering after on-site incidents
- Conduct induction training for all new staff members.
Employee Manager
Group 4 Security
United Kingdom
06.2006 - 05.2009
- Responsible for welfare of 200 plus security personnel in sites from Birmingham to the South Coast of England, including Wales
- Ensuring legal/health and safety compliance of all operatives, including establishment processes, collation and verification of documentation and implementation of all effective solutions when necessary
- Carrying out risk assessments for all assignments
- Undertaking grievance hearings, investigations and disciplinary hearings ensuring that correct procedures are followed
- Conducting welfare interviews, yearly appraisals, sickness returns, arranging holidays/sickness cover
- Provide training for new staff and arranging further training when required
- Providing written performance statistics to ensure contract compliance.
Facilities Support Manager
Group 4 Security
United Kimgdom
11.2001 - 06.2006
- Providing support to the Facilities Manager in monitoring and managing the delivery of full contracted FM service
- Responsible for all elements of the site security, post room and reception teams
- Ensure effective training is provided and undertaken by all staff including basic administration, first aid, fire and emergency procedure knowledge
- Liaising with on-site contractors, cleaning, catering and maintenance to ensure correct service was provided
- Conduct contractors monthly meetings to ensure service level agreements were met
- Co-coordinating maintenance activities provided by off-site contractors (HVAC, Lifts, Generators, Alarms etc.)
- Manage the emergency information cascade process
- Co-ordinate out of hours emergency response primarily to suspected IED situations
- Co-ordinate the provision of out of hours support to the 32 room on-site accommodation, catering and bar area.
Police Constable
Warwickshire Constabulary
United Kingdom
03.1999 - 10.2001
- Confronted and resolved emergency and non-emergency situations.
- Protected life and property through enforcement of regulations and laws.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Performed general patrol services and provided traffic control.
- Provided crime prevention suggestions and recommendations.
Education
Samuel Whitbread Community College
1986
Skills
- Inventory Management
- Stakeholder Relations
- Workflow Optimization
- Records Organization and Management
- Staff Management
- Operation Monitoring
- Planning and Implementation
- Managing Fleet Vehicles
- Interviewing and Prescreening
Accomplishments
- Various training courses internal to G4S including Disciplinary Workshop, Conducting Fair Investigations, Grievance Workshop, Managing Diversity, Health & Safety, Time Management, Train the Trainer and Managing an Effective Team
- Trauma Risk Incident Management (TRIM) assessor qualified
- Mentoring
- First Responder for Bullying and Harassment
Timeline
Visits Officer
The British Embassy
07.2019 - 05.2021
Transport Manager
The British Embassy
04.2012 - 07.2019
Operations Manager
Group 4 Security
05.2009 - 08.2011
Employee Manager
Group 4 Security
06.2006 - 05.2009
Facilities Support Manager
Group 4 Security
11.2001 - 06.2006
Police Constable
Warwickshire Constabulary
03.1999 - 10.2001
Samuel Whitbread Community College
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