Tracie L. Calloway
Chicago,IL
Summary
Dedicated Switch Worker with a strong focus on customer service, safety checks, and team collaboration. Recognized for enhancing operational efficiency and training new staff to uphold safety protocols.
Overview
23
23
years of professional experience
Work History
Switch Worker
Chicago Transit Authority, CTA
01.2011 - Current
- Operates and switches rail cars within the rail yard and terminals.
- Move trains and other equipment into and out of maintenance facilities
- Implements safety checks and compliance measures to uphold standard operating standards.
- Assisted in training new staff on operational procedures and safety protocols.
- Collaborated with team members to enhance service efficiency during peak hours.
- Consults regularly with Yardmasters, Yard Leaders and supervisors, tower workers, Controllers and Route Managers.
- Properly couple and uncouple rail cars as required for schedule add and cuts.
- Stores rail cars on tracks in accordance with capacity limits.
- Manually aligns trailing switches for movement of non-revenue vehicles.
Combined -Rapid Transit Operator
Chicago Transit Authority, CTA
01.2003 - 01.2011
- Operated transit vehicles efficiently, ensuring timely service and passenger safety.
- Prepared the trains for daily service.
- Conducted routine vehicle inspections to maintain operational standards and compliance.
- Assisted passengers with inquiries, providing excellent customer service and support.
- Communicated with Control Center via two-way radios
- Enhanced safety standards by conducting regular rail inspections and maintenance checks.
- Troubleshoot all rail car equipment
- Visually checked all side doors to ensure that no doors were cut out.
- Evacuated trains in life safety and non-life safety situations
- Acted as Incident Commander when required.
- Monitored passenger safety and provided assistance during boarding and alighting.
- Communicated effectively with dispatchers to report incidents or delays.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety regulations.
Education
No Degree - Health Administration
Robert Morris College
Chicago, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Team development
Timeline
Switch Worker
Chicago Transit Authority, CTA
01.2011 - Current
Combined -Rapid Transit Operator
Chicago Transit Authority, CTA
01.2003 - 01.2011
No Degree - Health Administration
Robert Morris College