Tracie L. Archer
Elkhorn,NE
Summary
I have worked in the financial services industry for more than twenty years, with extensive experience in customer service, collections, and collection litigation. I have a high level of attention to detail and deadlines. I have expertise in effective communication and mediation techniques. Proven success in negotiating settlements and resolving distressed accounts, contributing to improved recovery rates in agricultural finance.
As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Litigation Officer
Farm Credit Services of America
Omaha, NE
08.2012 - 02.2026
- Managed stressed loans for agricultural customers which included direct customer contact.
- Directed and monitored collection efforts internally and through the use of retained counsel in order to resolve past due, bankruptcy, and estate files.
- Negotiated settlements and repayment plans with customers to obtain a mutually beneficial resolution.
- Recover and re-market collateral obtained through foreclosure, replevin and voluntary surrender.
- Skip trace to locate customers and assets to resolve outstanding debts, and to develop strategies for litigation.
- Acted as a resource for Resolution Officers to aid in successful outcomes and avoid litigation.
Interim VP of Agribusiness Capital Sales Operation
Farm Credit Services of America
Omaha, NE
02.2019 - 11.2019
- Led strategic initiatives to enhance operational efficiency and optimize resource allocation.
- Developed and implemented risk management strategies to safeguard financial assets.
- Fostered stakeholder relationships to drive collaboration and support organizational goals.
Special Accounts Resolution Officer
Farm Credit Services of America
Omaha, NE
06.2010 - 08.2012
- Focus on resolution of distressed and delinquent accounts through direct contact with agricultural customers, and with our retained counsel.
- Directed notices to customers per the FCA Regulations, review credit, approve servicing actions, and analyze collateral value in order to mitigate risk to the association.
- Negotiate with customers to resolve delinquent accounts, or to coordinate the sale of collateral.
Education
Criminal Justice
University of Nebraska At Omaha
Omaha, NEParalegal Studies
Metropolitan Community College
Omaha, NEReal Estate Sales Persons License - Real Estate Sales
Randall School of Real Estate
Omaha, NESkills
- Effective communication
- Active listening
- Work coordination
- Strategic planning
- Innovation and creativity
- Information verification
- Legal knowledge
- Mediation techniques
- Reporting and documentation
- Teamwork and collaboration
- Attention to detail
- Quality assurance
Timeline
Interim VP of Agribusiness Capital Sales Operation
Farm Credit Services of America
02.2019 - 11.2019
Litigation Officer
Farm Credit Services of America
08.2012 - 02.2026
Special Accounts Resolution Officer
Farm Credit Services of America
06.2010 - 08.2012
Criminal Justice
University of Nebraska At Omaha
Paralegal Studies
Metropolitan Community College
Real Estate Sales Persons License - Real Estate Sales
Randall School of Real Estate