Tracielynn Raterman

Over 5.7 years of experiences with ODHS Experience with strength-based case management and assessing customers’ strengths & service needs.

Experience working as a team and staffing collaboratively with community partners and families.

Experience successfully organizing work efficiently, prioritizing developing situations, managing multiple tasks with interruptions, as well as managing workloads with competing deadlines. Worked with families on emergent needs and often rearrange priorities to problem solve.

Experience initiating and maintaining relationships while working successfully with diverse populations and with individuals who find it challenging to express themselves verbally. Worked with domestic violence survivors, and have had numerous contacts with a range of people including many who were experiencing emotional and financial stress.

Demonstrated ability to maintain professionalism and work with compassion through a trauma informed lens while serving customers and participants that may be experiencing stress, trauma, and/or domestic violence.

Knowledge of ODHS programs and community resources and the ability to coordinate multiple parties & integrate multiple services.

I have understanding of the value of diversity, inclusion and how to operationalize inclusivity. As well as understand cultural humility and the impact of trauma and its effects from generation to generation. I thinks strategically; ability to creatively imagine how things could be, or should be, and then create a path towards that vision. I am proficient with analyzing and utilizing complex data to inform strategic decision making. I have demonstrated experience leading clients through change management in a data driven approach.

As a Developmental Family Coach, I conducted interviews to determine family need and eligibility. Explored alternate resources and links clients to community services. Completed program applications for program benefits and, if eligible, issues appropriate support payments. Engages clients in family evaluation of strengths. Jointly developed case plans and identified the steps the family will take towards self-sufficiency and meeting their basic needs. Monitored progress, needs, and made necessary modifications to the case plan. Initiates and participates in case staffing, employment readiness, life skills training, and supports job search as needed.

In addition to my role as the Developmental Family Coach was to assist with crisis and safety planning for individuals experiencing domestic violence. I completed TADVS program eligibility and when appropriate, issued grant payments, assist with supporting resources and services within the community in alignment with ODHS Core Values of Innovation, Integrity, Professionalism, Respect, Responsibility, Service Equity, and Stewardship.

Carried a case load average of 60 families monthly. I was exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens. My work was conducted in offices, participant's homes, and other community sites.

Kept abreast of services available to Oregonians and their connection with ODHS and as part of an incredible team to engage people from all walks of life, including domestic violence survivors. Foster strong engagement with families to deliver guidance and assistance, while increasing self-sufficiency among all individuals. Liaise with community partners to create a safe environment and promote healing.

5.7 years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situations with strength based and family engagement centered strategies for helping Oregonians exit poverty by developing short- and long-term goals.

Experience writing notices, reports, and narration of eligibility determinations.

Experience working in interviewing in person and over the phone to obtain information and determine eligibility.

Experience communicating decisions, rules, policies, and procedures, and organizing and prioritizing a high volume of work.

Experience communicating effectively with people over the telephone, in writing and in person.

experience doing administrative research that included compiling and evaluating facts to recommend management action or decide eligibility or compliance with program guidelines and regulations.

• Commitment to advancing equitable outcomes with valuing diversity and promoting inclusion.
• Intermediate experience with MS office, including Excel, Word, Outlook and databases.
• Strong communication and interpersonal skills
• Experience determining eligibility for programs and issuing determinations.
• Proficient analytical skills: ability to collect, analyze,
• Proficient in written, verbal, and nonverbal communication skills
• Experience providing excellent customer service for both internal and external customers in a high call volume center; ability to interpret and explain program requirements.
• Attention to detail with time management skills for processing large amounts of paperwork.
• Processed benefits applications and documents for food stamps and medical assistance.
• Responded promptly to inquiries from potential applicants by phone or email.
• Conducted interviews with applicants, explaining benefits process and which programs were available.
• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Prepared documents and applications for submission to appropriate agencies or organizations.
• Advised supervisors on complex cases requiring additional review or special consideration.
• Assessed clients' eligibility for public assistance programs and services.
• Participated in regular training sessions on new policies or procedures related to eligibility requirements.
• Developed comprehensive reports detailing each applicant's eligibility status.
• Gathered financial information from clients regarding income, assets and debts.
• Maintained positive working relationship with fellow staff and management.

• Directed regional team to outperform all assigned tasks and achieve set goals
• Executed robust business strategies to enhance business revenue and accomplish company goals
• Encouraged team to increase clientele by developing selling culture, while leading and executing selling focused organization
• Provided awareness and in-depth understanding of associate talent and expertise to leverage skills, training, and mentorship across the region.
• Experience doing administrative research that included compiling and evaluating facts to recommend management action or decide eligibility or compliance with program guidelines and regulations.

• Acted as a thought leader to assess optimal communications methods and techniques
• Liaised with internal stakeholders to create and execute communications strategies and objectives
• Experience working as a team and staffing collaboratively with community partners and families.
• Vetted individuals/families for benevolence funding and Christmas gifting program
• Recognizing and valuing all individuals regardless of their cultures, identities, and backgrounds.
• Leverage in-depth knowledge of communication best practices and relationship to manage projects and drive organizational transformation
• Coordinated and managed vendors to develop multimedia products, such as mailings, website design, print collateral, and digital marketing collateral
• Ensured complete maintenance of database as per needs.

• Coached a diverse group of student-athletes to develop and gain extensive tactical, technical, and physical knowledge required to be successful at intercollegiate level and beyond
• Lead the team with strength based engagement centered strategies.
• Conducted daily practices, attended all practices and games, and met coaches/captains on daily basis
• Performed various administrative tasks related to attendance, grades, and recording of stats.