Traciey Aplin
Durant,OK
Summary
Efficient Customer Service Teller known for productive and swift completion of tasks. Possess specialized skills in transaction management, customer issue resolution, and compliance adherence. Excel in communication, problem-solving, and adaptability, ensuring smooth financial operations and high-quality customer service.
Dedicated professional delivering exceptional customer service. History of excelling in fast-paced environments. Proficient in foodservice operations.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
26
26
years of professional experience
Work History
Customer Service
DoorDash
Durant, OK
10.2023 - Current
- Emphasized customer service excellence to improve customer service ratings.
- Ensured proper customer service standards were met.
- Greeted customers and provided friendly customer service.
- Greeted clients and provided excellent customer service
Customer Service
Spark
Durant, OK
06.2023 - Current
- Shop for clients to give them the very best experience and to see they get their orders efficiently and correctly
- Have a friendly and upbeat attitude to make the clients comfortable with the delivery person
- Do my best to go the extra mile to ensure satisfactory from the clients
- Greeted clients and provided excellent customer service.
- Provided excellent customer service during transactions.
Customer Service Representative
Omnicare 365
Durant, OK
09.2024 - 11.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
Retail Sales Associate
Choctaw HQ
Durant, OK
05.2024 - 08.2024
- Processed returned merchandise according to company policies.
- Bagged or packaged purchases and wrapped gifts.
- Offered suggestions for additional items that may be of interest to customers.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Answered store and merchandise questions and led customers to wanted items.
- Handled customer complaints in a professional manner.
- Assisted customers with finding the right product for their needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled returns and exchanges according to company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Cleaned shelves, counters and tables to maintain organized store.
Shift Supervisor
Choctaw Casino & Resort
Durant, OK
02.2008 - 10.2023
- Watch tables and follow procedures as they are set.
- Made sure the customers followed the rules as well as the dealers
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Provided feedback to employees regarding their performance in order to improve productivity.
Shift Manager
McDonald's
Durant, OK
08.1999 - 03.2008
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Enforced safety standards throughout the store including proper use of equipment.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed daily cash intake by counting out registers and tabulating profits.
- Maintained cleanliness and organization of work area.
Education
High School Diploma -
Southeastern Oklahoma State University
Durant, OKSkills
- Window customer service
- Customer service optimization
- Customer service training
- Reliable customer service
- Outstanding customer service
- Customer service delivery
- Customer service and communication skills
- Customer service abilities
- Customer service focus
Timeline
Customer Service Representative
Omnicare 365
09.2024 - 11.2024
Retail Sales Associate
Choctaw HQ
05.2024 - 08.2024
Customer Service
DoorDash
10.2023 - Current
Customer Service
Spark
06.2023 - Current
Shift Supervisor
Choctaw Casino & Resort
02.2008 - 10.2023
Shift Manager
McDonald's
08.1999 - 03.2008
High School Diploma -
Southeastern Oklahoma State University
Similar Profiles
David MaxwellDavid Maxwell
Dasher at DoorDashDasher at DoorDash
Ryan FoleyRyan Foley
Delivery Driver at DoorDashDelivery Driver at DoorDash
Lakeacher WebsterLakeacher Webster
Independent Contractor at DoordashIndependent Contractor at Doordash
Jennifer AbdeljabbarJennifer Abdeljabbar
Associate, Project Management Office at DoorDashAssociate, Project Management Office at DoorDash
Jacob DollarJacob Dollar
3rd Shift Outbound Clerk at WebstaurantStore3rd Shift Outbound Clerk at WebstaurantStore