Traci Garner
Shreveport,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at YoungWilliams through effective conflict resolution and critical thinking. Skilled in customer service and data entry, I excel in high-pressure environments, achieving significant improvements in client relations and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
YoungWilliams
Shreveport, LA
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Branch Manager
Lendnation
Shreveport, LA
11.2019 - 03.2023
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Medical Assistant
Ochsner LSU Health
Shreveport, LA
03.2016 - 11.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Service Technician
Teleperformance USA
Shreveport, LA
10.2011 - 12.2011
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Education
Bachelor of Science - Business Management
Kaplan University
Orlando, FL10.2010
Bachelor of Science - Child Development
Grambling State University
Grambling, LA05.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Professional telephone demeanor
- Call Center Operations
Certification
- Licensed since 2012
Bookkeeping
Currently pursuing Bookkeeping to assist businesses and individuals with accurate financial recordings.
Timeline
Customer Service Representative
YoungWilliams
12.2023 - Current
Branch Manager
Lendnation
11.2019 - 03.2023
Medical Assistant
Ochsner LSU Health
03.2016 - 11.2019
Customer Service Technician
Teleperformance USA
10.2011 - 12.2011
Bachelor of Science - Business Management
Kaplan University
Bachelor of Science - Child Development
Grambling State University
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