Traci Harkins
Coder/Biller
Midland,TX
Summary
Hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Highly trained Medical Coder knowledgeable in AMA and the CMS coding rules.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Biller
Midland Health
Midland, TX
02.2020 - 10.2020
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Generated reports in order to track payments due from insurance companies or other third party payers.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Created monthly aging reports to identify delinquent accounts for review by management team.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Completed and submitted appeals for denied claims.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Applied HIPAA privacy and security regulations while handling patient information.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
Hotel Front Desk Supervisor
La Quinta Inn & Suites In
Midland, TX
06.2015 - 07.2016
- Greeted guests and checked them in and out of the hotel.
- Monitored front desk staff to ensure they met customer service standards.
- Trained new hires on procedures, policies, and customer service expectations.
- Developed and implemented strategies to improve customer satisfaction.
- Resolved guest complaints in a professional manner.
- Ensured compliance with all safety regulations and protocols.
- Maintained accurate records of daily transactions.
- Processed payments for services rendered at the front desk.
- Managed inventory of supplies used at the front desk.
- Answered telephone inquiries from customers in a timely manner.
- Handled cash registers and balanced daily receipts.
- Scheduled shifts for front desk personnel.
- Reviewed guest feedback forms to identify areas needing improvement.
- Conducted regular audits of all front desk operations.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
- Performed administrative duties as required such as filing paperwork or updating records.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to and resolved guest issues or complaints.
Key Holder
Crazy 8
Midland, TX
05.2012 - 07.2013
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Tracked stock movement to ensure availability of merchandise for customers.
- Verified accuracy of register tills at beginning and end of shift.
Education
Medical Specialties - General Medical Specialties
Independence University
Salt Lake City, UT10-2020
Skills
- Athena program experience
- Multi phone line experience
- Billing and Collection Procedures
- Commercial and Private Insurance
- Teamwork and Collaboration
- Multitasking and Organization
- Insurance Verification
- Medical claims submission
- Medical Billing
- Medicaid and Medicare Knowledge
- Claim submission
- ICD-10 Coding
- Electronic Claims
- CPT code modifiers
- Medical terminology
- Medical coding understanding
- Critical Thinking
- Customer Service Management
- Staff Oversight
- Guest Relations
- Hospitality services
- Reservations Management
Certification
- 2024 Certificate for CPC preparation
Timeline
Medical Biller
Midland Health
02.2020 - 10.2020
Hotel Front Desk Supervisor
La Quinta Inn & Suites In
06.2015 - 07.2016
Key Holder
Crazy 8
05.2012 - 07.2013
Medical Specialties - General Medical Specialties
Independence University
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