Traci L Murphy
Glastonbury,Ct
Summary
An accomplished individual with a deep dedication to the Girl Scouts, I am eager to contribute my skills to the Director of Membership role. My ability to foster strong relationships with my team has been instrumental in my previous successes, and I recognize the significance of their ongoing support in order to excel in this position. With a strong emphasis on collaboration and leadership, I have consistently achieved outstanding results as a customer service professional, enhancing member interactions and service delivery. My proficiency in conflict resolution and effective communication has established me as a dependable and adaptable professional.
Overview
12
12
years of professional experience
Work History
Member Experience Specialist
Girl Scouts of CT
03.2020 - Current
- I portray a positive image that is representative of policies, procedures, and promote customer service to internal/external stakeholders
- Supervises and supports service unit leaders in order to insure delivery of high quality Girl Scouts programming to girls within my area of responsibility which includes but is not limited to support of regular leader meetings
- Boosted membership retention rates through consistent follow-up and timely resolution of concerns.
- Recruits new members (girls/adults) through various recruiting methods (in-person/virtual) within their assigned area of responsibilities
- Supports and participates in regular service team meetings as needed in order to develop high functioning service unit volunteers
- Supports volunteer adult members to insure high quality Girl Scout program is available to girls and adults in order to reach the council’s Plan of Achievement and membership goals
- Creates, manages, and close cases within GSOFCT established guidelines
- Successfully uses Sandler Cookbooks to manage workflow and productivity
- Recruits, appoints trains, manages, and all service team volunteers
- Actively promotes GSOFCT and GSUSA activities for troops, girls and families to our members
- Assumes duties of key service unit team members when positions are vacant
- Provides exemplary customer service when answering phones, returning calls and responding to emails
- Works cooperatively and closely with all GSOFCT departments on an ongoing basis
- Interprets and implements GSUSA and council policies, procedures and standards
- Identifies and provides conflict support between members as needed in collaboration with the department leadership staff
- Increases visibility and raises awareness of Girl Scouting in communities
- Embrace and enhance a culture that values diversity and ensures that staff, girl and volunteer efforts reflect the council’s commitment to diversity, equity and inclusion
- Carry out other duties as assigned
Bookkeeper/Assistant Office Manager
Nutmeg Auto Wholesalers
07.2017 - Current
- Consistently responds to customer inquiries and request in a professional manner
- Respond to internet inquires, and telephone
- Post and advertise our inventory
- Retain accurate records for our inventory
- Maintain a positive and professional demeanor
- Performs administrative duties in office such as billing, data entry, reconciling, filing and coping
- Process sales and submit paperwork to DMV
- Apply and process loans to fit the customers’ needs
- Meets deadlines for car sales with the DMV an financing intuitions
- Complete all paperwork for each car sale, Q1, Registration H13, Wholesale invoices, and odometer statement
- Sustain office tidy, organized, and visually appealing
Property Manager
QAstartergy
07.2019 - 08.2023
- Manage rentals for 175 properties duties to include:
- Update property information in the data base to keep accurate records of tenant information
- Marketing each property for rent or sale
- Screen prospects
- Coordinate rental applications and background checks
- Prepare properties after move out and move in
- Coordinate contractors
Bookkeeper/Office Manager
Let's Get Organized Today LLC
07.2016 - 08.2017
- Billing for customers
- Organize appointments and schedule jobs
- Assign independent contractors to jobs
- Enter all sales
- Create presentations for marketing events
- Reconcile monthly
- Utilize sales strategies to get jobs
- Excellent customer service and communication with staff and customers
- Telephone sales after marketing events
Activity Coordinator
Senior Care of East Hartford
01.2016 - 01.2017
- I created and ran a daily exercise group
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
Program Director
The Residence of South Windsor Farms
01.2015 - 01.2017
- I have had the privilege of starting at a brand new community and creating a monthly calendar, newsletter and create all policies and procedures for the building regarding activities
- I also was in charge of hiring all entertainers, volunteers, and marketing events
- I developed and implemented programs of interest and meeting the resident’s needs
- Programs are designed around their physical, mental, spiritual and creative modalities to enhance each resident’s life
Activities Assistant
The Hearth of Glastonbury
01.2013 - 01.2015
- Opening the Hearth as an assistant gave me the ability to help create programs tailored to each new resident
- I was able to work closely with the director to purchase supplies and create an active environment for the residents
- After 9 months employed I was promoted to the Director of Activities.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
Education
2 year Degree - Recreation Therapist
Manchester Community College
01.2014
Passenger Endorsement License - Class F
QuickBooks Pro 2009 -
Metrix Learning Center
Skills
- Experienced in Utilizing Microsoft Teams for Collaboration
- Active Listening Proficiency
- Effective Email Communication Management
- Strong Work Ethic
- Advanced Excel Competence
- Customer Support Professional
- PowerPoint Proficiency
- Proven Sales Performance
- Skilled in QuickBooks Accounting Solutions
- Proficient in Multitasking
- Accurate Cash Handling
- Enthusiastic Contributor
- Consistently Dependable
- Effective Team Collaborator
- Effective Organizer
Timeline
Member Experience Specialist
Girl Scouts of CT
03.2020 - Current
Property Manager
QAstartergy
07.2019 - 08.2023
Bookkeeper/Assistant Office Manager
Nutmeg Auto Wholesalers
07.2017 - Current
Bookkeeper/Office Manager
Let's Get Organized Today LLC
07.2016 - 08.2017
Activity Coordinator
Senior Care of East Hartford
01.2016 - 01.2017
Program Director
The Residence of South Windsor Farms
01.2015 - 01.2017
Activities Assistant
The Hearth of Glastonbury
01.2013 - 01.2015
Passenger Endorsement License - Class F
QuickBooks Pro 2009 -
Metrix Learning Center
2 year Degree - Recreation Therapist
Manchester Community College
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