Traci Lynn Brown
Clearwater,US
Summary
Dynamic Trainer with a proven track record at IQVIA, Inc., in enhancing client engagement and driving significant revenue growth through strategic pre-sales support. Achieved a remarkable 97% placement rate in training programs, underscoring expertise in program management, delivery, and curriculum development. Demonstrated success in improving employee productivity and job satisfaction via tailored training initiatives while fostering collaborative teamwork and strong client relationships. Committed to leveraging innovative training solutions to continue elevating organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Product/System Training Partner
IQVIA, INC
Tampa, US
01.2021 - 01.2023
- Championed SmartSolve training initiatives, aligning educational programs with overarching business objectives
- Facilitated training delivery by mentoring instructors, refining course materials, and integrating industry-specific knowledge into the curriculum
- Ensured comprehensive coverage of EQMS SmartSolve modules, including Event, NC, CAPA, Deviation, Audit, Change, Document, Training, Inspection, Complaints, Supplier, and Administrator Management
- Conducted thorough needs assessments for clients to tailor training according to their business and compliance requirements and current agreements
- Offered continuous support and guidance to new product trainers, driving improvements and enhancing training effectiveness
- Successfully completed training for over 100 attendees world-wide across eight different SmartSolve solutions, including administrative and reporting functions
- Trained and mentored three new trainers in the comprehensive suite of eight SmartSolve solutions, fostering their professional growth and ensuring quality training delivery
Consultant, Technical Trainer
IQVIA, INC
Tampa, US
04.2018 - 03.2020
- Cultivated strategic partnerships with leaders in the pharmaceutical and medical device sectors to comprehend business objectives and collaborated on SmartSolve's EQMS implementation for seventeen solutions
- Delivered tailored training materials and conducted comprehensive SmartSolve solution training for diverse client groups, utilizing platforms like Teams, Skype and Zoom
- Conducted on-site evaluations to understand client operations, provided software demonstrations for requirement gathering, and offered tailored solutions for process automation with SmartSolve
- Configured SmartSolve's forms, workflows, entities, and reports adhering to best practices, facilitating seamless migration to production environments
- Established a Conference Room Pilot (UAT) training curriculum and process, ensuring comprehensive testing and client satisfaction
- Successfully harmonized and standardized processes for clients, enhancing operational efficiency and compliance
Learning and Development Manager/Trainer
MENTOR GLOBAL, INC
San Jose, US
03.2014 - 02.2017
- Managed location/site programs for 25+ students
- Spearheaded training for intensive 90–120-day programs emphasizing discipline, mentorship, and professional transition
- Developed and executed comprehensive training in IT fundamentals, business analytics, and quality assurance
- Enhanced soft skills and client interaction preparedness
- Customized instructional materials with gamification and hands-on activities
- Exceeded program expectations by graduating over 100 women and veterans, achieving a 97% placement rate into Fortune 500 companies
- Innovated training delivery methods, leading to the acceptance of program participants into entry-level Quality Assurance and Business Analyst positions
Senior Sales/Solutions Engineer
IQVIA, INC
Tampa, US
01.2023 - 06.2024
- Translate complex technical features into clear value propositions, enhancing client understanding and driving revenue growth through strategic pre-sales support
- Demonstrate persuasive product capabilities to potential customers, tailoring demonstrations to highlight benefits, compliance with FDA, EU Annex 11 and other regulatory agencies, and address pain points
- Facilitate seamless communication between sales, engineering, and product development teams to align on customer requirements
- Craft responses to RFI and RFP inquiries with precision, developing use cases and scripted demonstrations that resonate with client needs
- Contributed to the most successful two quarters in product history by enhancing sales strategies and support
- Developed compelling scripts for Sales demo videos, improving client engagement and product understanding
Agile Business Analyst at PSCU
Vaco, Inc
Tampa, US
04.2020 - 01.2021
- Gathered and analysed business requirements, translating them into Agile stories and Gherkin language scenarios
- Developed comprehensive Requirements Documentation, including current and future state swim lane diagrams, business rules, and data definitions
- Collaborated closely with Agile teams, supporting the Product Owner with the creation of user stories, epics, and facilitating User Acceptance Testing (UAT) and sign-off
- Managed multiple priorities while effectively engaging with senior management, staff, clients, and vendors through virtual presentations
- Cultivated strong relationships with key stakeholders to build an effective Administration tool for internal and external applications
- Streamlined complex business scenarios through in-depth research and analysis, aiding in the resolution of intricate business challenges
Senior Business Analyst
COLLABERA, INC
New Jersey, US
03.2017 - 04.2018
- Implemented comprehensive business analysis and established metrics for Enterprise Supply Chain-Robotics Process Automation team, enhancing production support across 32 countries in APAC, EMEA, LATAM, and NAM regions
- Served as JIRA Project Administrator, defining and training structured processes and dashboard development in line with ALM and JIRA best practices for metric reporting
- Orchestrated reporting, data store refreshes, and execution of business processes using WorkFusion/WorkSpace for Robotic Process Automation and Machine Learning tools
- Established best practices and key performance indicators in JIRA for the Enterprise Supply Chain-Robotics Process Automation team, fostering improved program tracking and reporting
- Enhanced team's operational efficiency through the development and implementation of a structured process for dashboard and metric reporting
Education
Master of Science - Computer Information Science
University of Phoenix
Phoenix, AZBachelor of Arts - Anthropology
University of South Florida
St. Petersburg, FLBachelor of Arts - International Business
Cardinal Stritch University
Milwaukee, WISkills
- Effective Training Delivery
- Program Management
- Learning Development Strategies
- Collaborative Teamwork
- Business Process Improvement
- Educational Program Development
- Client Relationship Management
- Information Management
- Team Leadership
- Product Demonstrations
Certification
- Instructional Design Certification, ATD, 2024
- Certified Scrum Master (CSM), Scrum Alliance, 2024
- American Software Testing Qualifications Board (ASTQB) - Fundamental Level, International Software Testing Qualifications Board (ISTQB), Brussels, Belgium
- Certified Software Test Engineer (CSTE) and Certified Software Quality Analyst (CSQA), Quality Assurance Institute (QAI Inc.), Orlando, FL
- Computer Program and Analysis/Information Technology Quality Assurance and Software, St. Petersburg College, Clearwater, FL
Timeline
Senior Sales/Solutions Engineer
IQVIA, INC
01.2023 - 06.2024
Senior Product/System Training Partner
IQVIA, INC
01.2021 - 01.2023
Agile Business Analyst at PSCU
Vaco, Inc
04.2020 - 01.2021
Consultant, Technical Trainer
IQVIA, INC
04.2018 - 03.2020
Senior Business Analyst
COLLABERA, INC
03.2017 - 04.2018
Learning and Development Manager/Trainer
MENTOR GLOBAL, INC
03.2014 - 02.2017
Master of Science - Computer Information Science
University of Phoenix
Bachelor of Arts - Anthropology
University of South Florida
Bachelor of Arts - International Business
Cardinal Stritch University
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