Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracina Ragsdale

Milwaukee

Summary

Hardworking employee with great customer service, multitasking and time management abilities. Devoted to being a hard worker and giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Behavioral Technician

Caravel Autism Health
10.2024 - Current
  • Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
  • Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
  • Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
  • Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
  • Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
  • Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
  • Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
  • Utilized discrete trial teaching methods to break down complex tasks into manageable steps for clients'' learning success.
  • Improved client outcomes by implementing individualized behavior plans and interventions.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Used [Software] to document patient information, progress notes, and treatment plans.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Charted on each patient daily.

Assistant

Dynamic Workforce Solutions
11.2023 - 10.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Crew Leader

Dominos Pizza Inc.
04.2023 - 06.2024
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.

Recreational Worker

Employ Milwaukee
06.2023 - 08.2023
  • Helped participants enjoy activities while ensuring adherence to protocol
  • Enforced rules and regulations of recreational facilities to maintain discipline and safety
  • Organized, led and promoted interest in recreational activities
  • Met with staff to discuss rules, regulations and work-related problems
  • Assessed needs and interests of individuals and groups and planned activities accordingly
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips
  • Managed daily operations of recreational facilities

Shift Manager

Mc Donald's
09.2022 - 02.2023
  • Assigned tasks to employees and monitored productivity, performance and task completion
  • Enforced company policies, answered coworkers' questions and trained new personnel
  • Managed daily cash intake by counting out registers and tabulating profits
  • Helped employees accomplish tasks during peak periods
  • Communicated with other shift managers to facilitate continuum of customer service
  • Upheld company standards and compliance requirements for operations
  • Coached employees on interactions with customers to drive exceptional service
  • Positioned skilled staff in key areas throughout shift to optimize department productivity
  • Reported employee behavioral issues, losses and customer complaints to upper-level management
  • Reinforced rules to promote superior employee performance
  • Identified needs of customers promptly and efficiently

Recreational Worker

Employ Milwaukee
06.2022 - 08.2022
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Delivered high-quality personal care services within the scope of practice as a recreational worker for the elderly, ensuring patient satisfaction.
  • Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
  • Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.

Education

High School Diploma -

Transition High School
Milwaukee, WI

Skills

  • Flexible Schedule
  • Maintaining Required Compliance
  • Delegating Work
  • Decision Making
  • Mentoring and Coaching
  • Opening and Closing Procedures
  • Interpersonal Skills
  • Documentation and Reporting
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Relationship Building
  • Tech-Savvy
  • Cash Handling
  • Microsoft Office
  • Natural environment training
  • Relationship building
  • Patient care
  • Compassion and empathy
  • Time management
  • Feeding assistance
  • Multitasking and organization
  • Team collaboration
  • Flexibility and adaptability

Timeline

Behavioral Technician

Caravel Autism Health
10.2024 - Current

Assistant

Dynamic Workforce Solutions
11.2023 - 10.2024

Recreational Worker

Employ Milwaukee
06.2023 - 08.2023

Crew Leader

Dominos Pizza Inc.
04.2023 - 06.2024

Shift Manager

Mc Donald's
09.2022 - 02.2023

Recreational Worker

Employ Milwaukee
06.2022 - 08.2022

High School Diploma -

Transition High School

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Tracina Ragsdale