TRACI LAWTON
Philadelphia,PA
Summary
Dedicated and versatile Administrative Professional with over 20 years of experience spanning Management, Administrative Operations, Facilities Oversight, HR Coordination, and Customer Service excellence. Using Dignity, Respect, and compassion as a baseline for all interactions with clients/patients, vendors and team members. Possesses a strong track record of optimizing office procedures, fostering team cohesion, and delivering top-tier client/patient care. Proven ability to adapt to diverse environments and consistently exceed organizational goals. Adept at communication, problemsolving, and leadership, poised to contribute effectively to your team.
Overview
19
19
years of professional experience
Work History
SDOH COORDINATOR/ PATIENT CARE SPECIALIST
Black Doctors Consortium
11.2022 - Current
- Provide assessment & vital resources to individuals facing socioeconomic and environmental barriers to healthcare
- Collaborate with community partners and advocate for systematic changes, implementing outreach initiatives to empower and improve health outcomes
- Internal & External Client/Patient Care/Advocacy
- Welcome Patients to Center/Create a welcoming atmosphere
- Register /Check in Patients in NextGen/Healthfusion System
- Verify Patient Demographics and Insurance
- Scan ID & Insurance
- Optimized office policies, meeting internal needs while upholding organizational standards
- Schedule Appointments /Appointment Reminder Calls.
OWNER/WEDDING OFFICIANT, VENUE OWNER
Wedding Kiss Philly
03.2018 - 12.2023
- Business development & Startup
- HR- Created job descriptions, advertised, candidate interviews and selection, Onboarding, Employee time management and reporting
- Processing event assignments, time off requests etc
- Created contracts, forms, platforms, processes, policies, timelines, and workflow plans of action for both Clients and Staff
- Plan, Organize, Coordinate & Officiate Weddings (Local & Destination)
- Scheduled deliveries with service vendors or product suppliers
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
- Consulted with customers to determine objectives and requirements for events, such as parties, weddings, meetings, conferences, and conventions
- Monitored event activities to ensure compliance with contractual agreements, applicable regulations and laws, satisfaction of participants and resolution of any problems that arise
- Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security
- Inspected event facilities to ensure that conformed to customer requirements
- Prepared staff work schedules and assigned specific duties
- Planned store layouts or designed displays.
REAL ESTATE AGENT/ INSTRUCTOR
KI & Associates
04.2014 - 01.2022
- Compared property with similar properties that had recently sold to determine its competitive market price
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Promoted sales of properties through advertisements, open houses and participation in multiple listing services
- Showed homes to prospective buyers
- Accompanied buyers during visits to and inspections of property, advising them on suitability and value of homes are visiting
- Coordinated property closings, overseeing signing of documents and disbursement of funds
- Property Management
- Rented or leased properties on behalf of clients
- Conducted seminars and training sessions for sales agents to improve sales techniques
- Facilitated First time Home Buyers Workshops
- Certified Real Estate Sales Agent Pre Licensing Instructor.
OFFICE /FACILITIES MANAGER
Maternity Care Coalition
06.2012 - 09.2015
- Supervised administrative staff of 10 including on and off site and volunteers, driving front office operations and continuous workflow
- Oversaw Facility management of 9 sites
- Including scouting, securing, and executing design of adequate Program spaces
- Successfully renegotiated, discontinued, and terminated vendor contracts, resulting in cost savings exceeding $100,000
- Managed vendor relationships and oversaw delivery logistics to ensure client satisfaction and cost-effectiveness
- Developed and implemented strategic marketing initiatives, including print advertising and social media campaigns, to expand business reach and drive revenue growth
- Acted as point person for office equipment setup and end-user training and support
- Optimized office policies, meeting internal needs while upholding organizational structure and standards
- Assisted HR with Staff recruitment, new hire onboarding, clearances, verifications, orientation, and employee training
- Fleet & Cell Phone Management.
FOUNDER/ EXECUTIVE DIRECTOR
Women's House of HUGS (Healing Under Grace & Safety)
05.2005 - 11.2011
- Business Planning, Development & Start Up
- Client recruitment, Intake, Progress planning, Societal reintegration
- Recidivism minimization
- Managed City of Philadelphia Fee for Service for 1.5million dollar contract
- Applied for loans, Grants and Investor opportunities for financing sought venture capital to fund initial business costs
- Negotiated and approved contracts with suppliers and distributors
- Directed human resources activities, including approval of human resource plans and activities, selection of directors and other high-level staff and establishment and organization of major departments.
Education
Business Administration Certification -
University of Penn
01.2006
AA -
Community College of Philadelphia
01.1997
Skills
- Customer Service
- Team Leadership
- Office Management
- Critical Thinking
- Organizational
- Time Management
Certifications Awards
- Licensed Minister (1997)
- University of Pennsylvania Women of Color Achievement Award (2006)
- Certified Doula (Birth Coaching) (2013)
- PA Public Notary (2015)
- PA Real Estate License (2016)
- Recovery House Certification (2006)
- Person First/Trauma Response (2010)
- Fire Safety Shelter In Place, Food Safety, DPW Medication Administration, PA State Mandated: PCPC, ATOD, Confidentiality, TB/STD, HIV Awareness/Prevention Others: Trauma Informed Series, Cycles of Violence, Crisis Management, Critical Thinking, Community Outreach Engagement Residential Staff Training, Recovery Foundation
Timeline
SDOH COORDINATOR/ PATIENT CARE SPECIALIST
Black Doctors Consortium
11.2022 - Current
OWNER/WEDDING OFFICIANT, VENUE OWNER
Wedding Kiss Philly
03.2018 - 12.2023
REAL ESTATE AGENT/ INSTRUCTOR
KI & Associates
04.2014 - 01.2022
OFFICE /FACILITIES MANAGER
Maternity Care Coalition
06.2012 - 09.2015
FOUNDER/ EXECUTIVE DIRECTOR
Women's House of HUGS (Healing Under Grace & Safety)
05.2005 - 11.2011
Business Administration Certification -
University of Penn
AA -
Community College of Philadelphia
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