An astute and amiable service provider with nearly 30 years of successfully resolving client concerns in numerous service and retail settings. Thrives in a high-paced, high-volume environment requiring multi-tasking and a variety of challenges. Reliable worker with an eye for detail, excellent verbal and written communication skills, and excels under pressure. Adept with Mac and Windows and all major internet browsers. Loves troubleshooting and acquiring new skills.