Tracy Abbas
Orlando,Florida
Summary
Dynamic delivery driver with a clean driving record and a positive attitude, recognized for enhancing customer satisfaction at Spark. Proven expertise in GPS route planning and problem-solving, ensuring timely deliveries and fostering strong client relationships. Dependable and reliable, consistently exceeding performance expectations in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Delivery Driver
Spark
05.2024 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Delivery Driver
Instacart
04.2024 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Delivery Driver
GrubHub
03.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
DoorDash
02.2024 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Cashier
McDonald's
02.2025 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Taco Bell
09.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Taco Bell
03.2015 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Department Manager
McDonald's
08.2012 - 06.2015
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Grill Cook
Dairy Queen Grill & Chill
03.2010 - 07.2012
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Stored and handled goods correctly to maintain freshness and condition.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
Cashier
Cub Foods
03.2010 - 11.2010
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Shift Manager
Taco Bell
06.2006 - 08.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
Cashier
Arbysrestaurant
03.2007 - 06.2008
- Stocked, tagged and displayed merchandise as required.
- Taking orders.
- Making food.
- Cashing out people.
- Opening and closing the store.
Cashier
Burger King
11.2007 - 02.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Arbys Resturant
11.2004 - 08.2006
- Assisted customers with returns, refunds and resolving transaction issues.
- Opening and closing the store.
- Taking orders.
- Making change.
- Making food.
Education
MacArthur High School
Decatur, ILNo Degree - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ05-2023
High School Diploma -
Penn Foster Career School
Scranton, PA04-2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Order picking and processing
- Delivery scheduling
- Client relationship management
- Documentation and reporting
- Order verification
- Payment collection
- Shopping orders
Timeline
Cashier
McDonald's
02.2025 - 03.2025
Delivery Driver
Spark
05.2024 - Current
Delivery Driver
Instacart
04.2024 - Current
Delivery Driver
GrubHub
03.2024 - Current
Delivery Driver
DoorDash
02.2024 - Current
Cashier
Taco Bell
09.2018 - 10.2019
Cashier
Taco Bell
03.2015 - 11.2015
Department Manager
McDonald's
08.2012 - 06.2015
Grill Cook
Dairy Queen Grill & Chill
03.2010 - 07.2012
Cashier
Cub Foods
03.2010 - 11.2010
Cashier
Burger King
11.2007 - 02.2008
Cashier
Arbysrestaurant
03.2007 - 06.2008
Shift Manager
Taco Bell
06.2006 - 08.2010
Cashier
Arbys Resturant
11.2004 - 08.2006
MacArthur High School
No Degree - Medical Billing And Coding
Penn Foster College
High School Diploma -
Penn Foster Career School