Tracy A Buckley
Derby,CT
Summary
Excelled in providing emotional support and utilizing problem-solving aptitude to enhance client well-being. Skilled in communication, fostering trust and positive outcomes.
Offers strong background in psychiatric care. . Delivers top-notch care to patients with mental or emotional disturbances.
Overview
25
25
years of professional experience
Work History
Home Care Provider
Daniel Clifford
Milford, CT
02.2023 - Current
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Case Manager
Vince Carter Sanctuary
Bunnell, FL
05.2008 - 09.2012
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Detox Counselor
Meridian Hill
Norwalk, CT
05.2002 - 03.2004
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Reduced relapse occurrences by providing comprehensive aftercare support and resources for clients postdetox.
- Supported aftercare planning for continued recovery after treatment.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted thorough assessments of patients'' physical, psychological, and social needs in order to tailor detox programs effectively.
- Conducted patient intake interviews, recording and documenting relevant information.
- Increased accessibility of services by working with insurance companies and other funding sources to minimize out-of-pocket costs for clients.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for each individual client.
- Implemented innovative approaches to client engagement, promoting a supportive environment conducive to recovery.
- Maintained detailed documentation of all patient interactions, treatments, and outcomes to ensure continuity of care across providers.
- Reduced the occurrence of relapse by providing ongoing support and resources to clients postdetox.
- Developed strong relationships with community partners to expand the availability of resources for clients during and after their detox journey.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Staffing Manager
Nursefinders Medical Staffing
Orange, CT
10.2001 - 03.2002
- Conducted comprehensive candidate interviews to assess skills, qualifications, and cultural fit for each role, leading to higher employee retention rates.
- Recruited and hired employees for [Title of position].
- Performed sourcing, interviewing, negotiations and hiring.
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Enhanced client satisfaction and retention through consistent delivery of high-quality candidates for open positions.
- Implemented innovative recruitment marketing initiatives to enhance employer branding efforts and attract top-notch candidates.
- Recruited and hired employees for Title of position.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Developed marketing strategies to generate leads.
- Increased market presence by attending industry conferences, networking events, and career fairs to establish new business partnerships and recruit top talent.
- Mitigated risk factors in the recruitment process by conducting thorough background checks and reference verifications for potential candidates.
- Partnered with hiring managers to identify workforce needs and develop customized staffing solutions.
- Reviewed applications and resumes to support hiring activities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Staffing Coordinator
Hallbrooke Behavior Health
Westport, CT
09.1999 - 06.2001
- Contributed to a reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Mental Health Technician
Hallbrooke Behavior Health
09.1999 - 06.2001
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Education
Nursing
Housatonic Community College
Bridgeport, CTAssociate Social Services -
Daytona State College
Daytona Beach, FLSkills
- Case Management
- Discharge Planning
- Patient support
- Case Documentation
- Problem-solving aptitude
- Excellent Communication
- Emotional Support
- Behavior redirection
Timeline
Home Care Provider
Daniel Clifford
02.2023 - Current
Case Manager
Vince Carter Sanctuary
05.2008 - 09.2012
Detox Counselor
Meridian Hill
05.2002 - 03.2004
Staffing Manager
Nursefinders Medical Staffing
10.2001 - 03.2002
Staffing Coordinator
Hallbrooke Behavior Health
09.1999 - 06.2001
Mental Health Technician
Hallbrooke Behavior Health
09.1999 - 06.2001
Nursing
Housatonic Community College
Associate Social Services -
Daytona State College