Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tracy Acee

Design Consultant
Clark mills,NY
Tracy Acee

Summary

Knowledgeable sales associate with extensive experience in kitchen and bath design and in-depth knowledge of Design Consulting and Project Management. Exceeded sales expectations consistently with advanced abilities in product promotion and customer relations.

History of bringing in new customers and locking in sales with persuasive communication skills and tenacious approach to consultative sales. Detail-oriented salesperson fosters enthusiasm in products and services, opening opportunities for upgrading services and delivering sales results. Friendly go-getter achieving top levels of production. Talented Sales specialist, skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Capable sales specialist experienced working in challenging environments. Excited about opportunity to take next career step with Hamilton College. Stays on top of demands in fast-paced environments by effectively using slow periods.

Maintains organized, clean and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking.

Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Willing to take on any task to support team and help business succeed. Offers strong organizational and leadership abilities. Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
years of professional experience
2

Professionally cleaned offices and homes (off the books)

Work History

The Home Depot
Utica, Ny

Universal Sales Specialist
04.2022 - 03.2023

Job overview

  • Greeted customers and asked open-ended questions to assess needs.
  • Captured consistent customer sales with friendly, knowledgeable support
  • Promoted products effectively by staying on top of offerings and prices.
  • Retrieved accurate information via multiple computer systems, applications and internal databases
  • Coordinated delivery schedules and processed paperwork for regular customers and special orders
  • Produced accurate quotes, tracked orders and offered real-time information to customers
  • Kept sales floor fresh with regular resets, incorporating new merchandise and executing special promotions
  • Elevated team performance with expert training and mentoring of new associates
  • Overcame customer objections using product demonstrations.
  • Recommended merchandise to suit customer budget and preferences.
  • Greeted customers and asked questions to assess needs.
  • Kept store shelves, racks and bins presentable with resets.
  • Offered guidance on installation and troubleshooting for customers requiring additional assistance
  • Removed dust and dirt from items, regularly cleaning store.
  • Located requested items from racks or storage areas.
  • Secured consistent customer sales with knowledgeable, friendly support.
  • Confirmed prices and processed payments to complete sales.
  • Met sales quotas by utilizing upselling opportunities.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Delivered services to customer locations within specific timeframes.
  • Gained strong leadership skills by managing projects from start to finish.
  • Provided professional services and support in a dynamic work environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.

TLM Services, Syracuse/Rochester
New York

Owner/Operator
01.2010 - 03.2013

Job overview

  • Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging opportunities
  • Boosted revenue with innovative, results-driven sales strategies and solid industry partnerships
  • Achieved budget targets with effective expense controls and careful monitoring of employee work
  • Selected finishes, colors and products to complete residential and commercial projects
  • Planned projects based on owners desires, budgets and requirements.
  • Coordinated drawings and plans from initial concepts to executable CAD documents and specifications
  • Maintained organized and current project files for ease of access to information
  • Converted home improvement and staging leads into contracted projects using expert design knowledge and persuasive communication skills
  • Wrote professional business correspondence and tracked project details.
  • Prepared sketches to present preliminary designs to clients.
  • Supported company marketing with brochure-ready plans, design concepts and example palettes
  • Prepared detailed design directions for interiors, exteriors and associated grounds to create cohesive designs
  • Ordered or obtained materials adhering to project and budget specifications
  • Determined timelines and project costs and presented accurate estimates to clients
  • Used design applications to prepare and illustrate final plans.
  • Managed client requests for changes and revisions during project.
  • Visited project on completion with client and resolved complaints or concerns
  • Collaborated with architects, builders and painters to complete projects to desired specifications
  • Obtained strong ROI for homeowners with skilled interior design and expert project management
  • Conveyed style recommendations to help new homeowners feel connected to designs
  • Conducted on-site observations and provided recommendations.
  • Maintained current knowledge of trends in materials and techniques in interior design
  • Produced community designs directing building styles and requirements.
  • Worked on scalable and adaptable product designs across potential platforms
  • Synthesized research to create design concepts, workflows and prototypes
  • Oversaw start-to-finish designs with decisive style and good understanding of development process
  • Oversaw [Type] product line, including coordinating entire look and function for long-term planning
  • Refined [Type] plans based on working models and simulation tests.
  • Addressed identified problems head-on with investigations into potential incidents, uses and maintenance concerns
  • Determined feasibility of implementing design ideas based on function and serviceability
  • Fabricated models and samples for customer and design team evaluation.
  • Obtained approvals with polished design presentations to customers and committees
  • Coordinated design plans and resolved issues by working effectively with engineering and production teams
  • Optimized designs by incorporating feedback from marketing, safety and production departments
  • Operated successfully in group-based design environment and comfortably incorporated feedback or handled critique
  • Managed multiple priorities, worked through rapid iterations and consistently met tight design deadlines
  • Navigated complex nuances of design problems to reach successful solutions.

METLIFE
Hartford, New York

Customer Service Representative
01.2002 - 11.2005

Job overview

  • Updated records with all interactions and customers transactions.
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
  • Protected sensitive customer information such as personal details and credit card information, completing transactions securely
  • Documented, researched and resolved customer service issues.
  • Handled customer inquiries, payments and service requests.
  • Managed customer calls efficiently in fast-paced call center environment.
  • Answered inbound calls to handle various concerns, set appointments and close sales
  • Met personal, team and company goals in customer service environment.
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Anticipated needs and resolved problems to keep customers happy.
  • Collaborated across departments to resolve customer-related issues.
  • Built trusting relationship with customers to better understand needs.
  • Addressed and resolved customer concerns and complaints.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Gathered and verified required customer information for tracking purposes
  • Navigated multiple computer systems and utilized search tools to find information
  • Analyzed call volume and average call time to monitor performance and productivity
  • Used various tools and resources to identify trend behaviors to improve individual and team performance
  • Referred unresolved customer grievances to designated departments for further investigation
  • Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
  • Updated records with details of customer interactions and transactions.
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken
  • Collaborated with internal departments to find resolutions and conduct further research on customer account
  • Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software
  • Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.

Slice of Lebanon
Clark Mills, NY

Restaurant Owner/Operator
05.2008 - 02.2010

Job overview

  • Learned and adapted quickly to new technology and software applications.
  • Delivered services to customer locations within specific timeframes.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Applied effective time management techniques to meet tight deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.

Education

The Art Institute

BA from Interior design
Jun 2011

Skills

  • Design Support
  • Room Design Support
  • Product Knowledge
  • Inventory Management
  • Inventory and Stocking
  • Team Leadership
  • Product Merchandising
  • Goal-Driven
  • Reliable and Responsible
  • Engaging With Diverse Customers
  • Staff Support
  • Relationship Building
  • Honest and Dependable
  • Team Cooperation
  • Flexible Hours
  • Strong Communication and
  • Interpersonal Skills
  • Excellent Written and Verbal communication
  • Order Management
  • Store Policies and Procedures
  • Adaptable and Flexible
  • Positive Customer Engagement
  • Safety and Cleanliness Standards
  • Ability to Lift 40 Pounds
  • Meeting Sales Goals
  • Computer Proficiency and
  • Microsoft Office
  • Detail-Oriented
  • Informed Product Selections
  • Special Orders
  • Merchandise Recommendations
  • Organization
  • Building Customer Loyalty
  • Creative Thinking
  • POS Software
  • Exceeding Customer Expectations
  • Complaint Resolution
  • Data Entry
  • Call Management
  • Scheduling
  • Appointment Scheduling
  • Data Collection
  • Account Updating
  • Consultative Sales
  • Quality Control
  • Positive and Professional
  • Sales Closing
  • Call Center Operations
  • Process Optimization
  • Product Sales
  • Conflict Resolution
  • Order Processing
  • Call Triaging
  • Technical Support
  • Research
  • Client Relations
  • Account Management
  • Critical Thinking
  • Lead Generation
  • Customer Consulting
  • Customer Relations
  • Service Upselling
  • Staff Training
  • Microsoft Office Suite
  • Coordination
  • Active Listening
  • Creative Problem Solving
  • Problem Resolution
  • Staff Monitoring
  • Team Coaching
  • Employee Retention
  • Skill Development
  • HR Support
  • Staff Management
  • Office Management
  • Report Preparation
  • Employee Supervision
  • Performance Management
  • Administrative Management
  • Vendor Management
  • Team Building
  • Budget Management
  • Scheduling and Calendar
  • Management
  • Operations Management
  • Presentation Design
  • Evaluate Performance
  • Multitasking and Organization
  • Staff Development and Training
  • Train Employees
  • Coaching and Mentoring
  • Strategic Planning
  • Project Management
  • Complex Problem Solving
  • Handling Complaints
  • Customer Service Management
  • Recruitment and Hiring
  • Staff Scheduling
  • Leadership and Change
  • Schedule Coordination
  • Motivational Leadership
  • Forklift
  • Maintenance
  • Sales Support
  • Operational Standards
  • Operational Efficiency
  • Effective Scheduling
  • Safe Equipment Handling
  • Furniture Layout
  • Effective Project Management
  • Proper Staffing
  • Technological Knowledge
  • Inventory Maintenance

Timeline

Universal Sales Specialist

The Home Depot
04.2022 - 03.2023

Owner/Operator

TLM Services, Syracuse/Rochester
01.2010 - 03.2013

Restaurant Owner/Operator

Slice of Lebanon
05.2008 - 02.2010

Customer Service Representative

METLIFE
01.2002 - 11.2005

The Art Institute

BA from Interior design

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Tracy Acee Design Consultant