Hi, I’m
Tracy Acee
Clark Mills,NY
Summary
Insightful project management with 10+ years of experience directing daily activities to lead operations. Proven track record of developing targeted business operations plans and implementing improvements. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards.
Overview
14
years of professional experience
Work History
The Home Depot IncNew Hartford , NY
Flooring Sales Specialist
04.2022 - Current
Job overview
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Helped customers choose between different flooring types such as carpet, hardwood and laminate.
- Offered information about pricing, payment and delivery options.
- Stayed up to date on latest styles, trends and available flooring brands.
- Checked in with customers to determine satisfaction and respond to questions.
- Helped customers choose materials based on cost, expected traffic and overall appearance.
- Sold [Type] flooring successfully by highlighting benefits and connecting customers with optimal colors and materials.
- Handled in-store, web-based and telephone inquiries from residential and commercial customers.
- Employed persuasive communication skills to engage customers and overcome objections.
- Managed entire sales process from initial consultations through contracting and final installation.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Used POS register system to ring up customer purchases, process payments and issue receipts.
- Tracked sales activities to identify areas for improvement and monitor performance of different sales techniques.
O'Scugnizzo PizzeriaRome, NY
General Manager
02.2013 - 09.2013
Job overview
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Mitigated regulatory risks overseeing corporate compliance visits and adhering to protocol.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
TLM Services Syracuse , NY
Interior Design Consultant
03.2011 - 03.2013
Job overview
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Visited home sites when necessary to assess and fulfill customer needs.
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Reviewed project costs, budgets and adherence to schedules.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created product prototypes using [Type of Software].
- Observed quality control procedures.
- Collaborated with peers and other design team members to discuss product enhancements and features.
Education
The Art Institute of PittsburghPittsburgh, PA
Bachelor of Science from Interior Design
09.2012
Skills
- Cross-functional team management
- Performance improvements
- Supervision and training
- Sales team development
- Sound judgment
- Staff training
- Customer retention
- Project scope
- Safety protocol
- Safety assurance
- Customer experiences
- Project management
- Leadership and team building
- Customer relationship management
- Calm under pressure
- Purchasing and planning
- Skilled negotiator
- Team training and development
- Employee scheduling
- Schedule management
- Staff training and development
- Troubleshooting expertise
- Networking abilities
- Experience with developing accurate and to scale floor plans
- Familiar with 20/20 also Adobe creative suite as well as Microsoft office programs
- Product Knowledge
- Building Customer Relationships and Loyalty
- Energy and Physical Stamina
- Attention to Detail
- Engaging with Diverse Customers
- Payment Processing
- Excellent Written and Verbal Communication
- Safety and Cleanliness Standards
- Merchandise Recommendations
- Exceeding Customer Expectations
- Flooring Types Expertise
- Interior Design Familiarity
- Time Management
- Verbal and Written Communication
- Creative Thinking
- Relationship Building
- Detail-Oriented
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Basic Mathematics
- Special Orders
- Positive Customer Engagement
- Honest and Ethical
Timeline
Flooring Sales Specialist
The Home Depot Inc
04.2022 - Current
General Manager
O'Scugnizzo Pizzeria
02.2013 - 09.2013
Interior Design Consultant
TLM Services
03.2011 - 03.2013
The Art Institute of Pittsburgh
Bachelor of Science from Interior Design
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