Tracy Adams
Jefferson,GA
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my strong work ethic and attention to detail at CVH Transportation to optimize delivery routes and provide outstanding customer service. Skilled in data entry and problem-solving, I consistently improve efficiency and satisfaction across roles, from retail management to administrative support.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Route Driver
CVH Transportation (Fed Ex)
10.2020 - Current
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
- Assisted in training new drivers, sharing best practices for successful deliveries and customer service.
- Improved customer satisfaction by consistently delivering orders on time and accurately.
- Maintained a clean driving record, ensuring safe and responsible driving practices.
Retail Store Manager
Dollar General
07.2017 - 11.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Cafeteria Worker
Gainesville City School System
07.2016 - 05.2017
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Cleaned and sanitized surfaces, tools and equipment.
- Provided exemplary service to students, staff, and visitors.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
Executive Assistant
BloNoSmcolnoke
02.2014 - 07.2015
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
Admissions/Switchboard Operator
Hopedale Medical Center
06.2013 - 02.2014
- Announced important information and emergency notifications over PA system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
Relocation
03.2010 - 06.2013
Moved to Houston, TX from GA due to husbands job relocation. Assisted with his business start up during this time.
Customer Service Sales Representative
GoDISH
05.2010 - 05.2013
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Informed customers of promotions to increase sales productivity and volume.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Inside Sales Representative
Assembly Fasteners
04.2006 - 02.2010
- Contributed to a paperless office environment, reducing physical storage space requirements through efficient digital archiving practices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered customers' questions regarding products, prices, and availability.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Unit Secretary
Lakewinds
08.2002 - 03.2006
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Education
No Degree - Admin/Personnel Specialist 732X0
Keesler AFB Technical School
Keesler AFB, Biloxi, MSHigh School Diploma -
LCHS
Lincoln, ILSkills
- Excellent Customer Service
- Strong Work Ethic
- Data Entry
- Attention to Detail
- Order Processing
- Call Center Experience
- Live Chat Support
- Fast Typing Speed
- Account Management
- Product and service knowledge
- Problem-Solving
- Time Management
Timeline
Route Driver
CVH Transportation (Fed Ex)
10.2020 - Current
Retail Store Manager
Dollar General
07.2017 - 11.2020
Cafeteria Worker
Gainesville City School System
07.2016 - 05.2017
Executive Assistant
BloNoSmcolnoke
02.2014 - 07.2015
Admissions/Switchboard Operator
Hopedale Medical Center
06.2013 - 02.2014
Customer Service Sales Representative
GoDISH
05.2010 - 05.2013
Relocation
03.2010 - 06.2013
Inside Sales Representative
Assembly Fasteners
04.2006 - 02.2010
Unit Secretary
Lakewinds
08.2002 - 03.2006
No Degree - Admin/Personnel Specialist 732X0
Keesler AFB Technical School
High School Diploma -
LCHS
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