Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Adkins

Southport,NC

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

18
18
years of professional experience

Work History

Patient Care Coordinator

EyeCareCenter
04.2021 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked closely with patients to deliver excellent patient experience
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified patient insurance eligibility and entered patient information into system.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Office Manager

EyeCareCenter
11.2005 - 04.2021
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments patients.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Delivered performance reviews, recommending additional training or advancements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Exceeded Key Performance Indicators - steadily growing annual revenue
  • Coordinated implementation Dry Eye sub-specialty

Education

Some College (No Degree) - Liberal Arts And General Studies

The University of Tennessee - Knoxville
Knoxville, TN

Skills

  • Customer Service
  • Payment Arrangements and Negotiation
  • Reliability and Dedication
  • Verbal and Written Communication
  • Punctual and Hardworking
  • Coordinate Referrals
  • Regulatory Compliance
  • Benefits Explanations
  • Educate Patients

Timeline

Patient Care Coordinator

EyeCareCenter
04.2021 - Current

Office Manager

EyeCareCenter
11.2005 - 04.2021

Some College (No Degree) - Liberal Arts And General Studies

The University of Tennessee - Knoxville

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Tracy Adkins