Tracy Agee

Colbert,OK

Summary

Adept at enhancing patient satisfaction through expert management of front desk operations at Texoma Pediatrics, I excel in appointment scheduling and providing exceptional customer service. Leveraging skills in HIPAA compliance and patient relations, I significantly improve office efficiency and privacy adherence, embodying a proactive and results-driven approach to healthcare administration. Hardworking Job Title brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Software appointment scheduling system to manage over Number patients weekly. Organized and accurate in managing patient flow. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than Number years.

Overview

years of professional experience

Work History

Medical Receptionist

Texoma Pediatrics

10.2014 - 05.2024

Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Education

Medical Terminology

Kiamichi Technology Center - Durant

Durant, OK

Colbert High School

Colbert, OK

05.1982

Skills

Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Patient Scheduling
Office Administration
Patient Registration
HIPAA Compliance
Appointment Setting
Insurance Verification
HIPAA Guidelines
Appointment management
Payment Collection
Reminder calls
Patient Relations
Records Management

Medical Billing
Electronic Medical Records
Medical Records Management
Referral Verification
Paperwork coordination
Medical Charting
Documentation
Mail Management
Records Maintenance
Medical billing and coding
Insurance Claims
Customer Service
Problem-Solving
Computer Proficiency
Cash Handling
Time Management

Timeline