Tracy A. Gibson

Provide customer service; Implement strategies including upselling and promotion of recent sales.

• Process customer transactions efficiently, ensuring accurate cash handling and adherence to company policies.
• Assist customers by addressing inquiries and resolving issues, enhancing overall shopping experience.

• Wrote press releases for upcoming hospital events; Assisted with creating deliverables for community and employee events; Conducted employee relations activities to increase staff morale.

• Performed ASL interpreting in a classroom setting ensuring that students obtain a clear understanding of classroom assignments; facilitated the assimilation of deaf students and the hearing community.

• Created a campaign to increase public awareness regarding the importance of hybrid cars; wrote articles and networked with public officials.

• Provided ASL (American Sign Language for deaf students.

• Promoted high end merchandise, constantly met sales quota, Established a positive working relationship with customers.

• Managed customer reservations and questions; Provided problem-solving strategies for troubles calls; Trained new agents on protocol for customer service techniques.

• Assisted with the creation of the daily news cast; Accompanied reporters on assignments; Researched and gathered information for news stories; Covered local news events; Conducted interviews with city officials Created a news package on the Detroit Red Wings Stanly Cup victory. Served as a decoy in an undercover special assignment.