Summary
Overview
Work History
Education
Skills
Objective
Timeline
Generic

Tracy A Gonzales

Centennial,CO

Summary

Highly organized, motivated and detail-oriented data entry individual with 20+ years of experience in collections and claims. Skilled in utilizing various data management systems and maintaining high levels of data integrity. Achieving significant recoveries and maintaining high accuracy. I have a desire to take on new challenges with a strong adaptability, and exceptional interpersonal and communication skills.

Overview

2025
2025
years of professional experience

Work History

Risk Management Specialist

AT&T
04.2018 - 02.2025
  • Recovered monies on plant damage claims as well as vehicle claims;
  • Contacted adverse parties by initiating calls or composing emails to collect debt;
  • Updated claims with detailed notes;
  • Processed customer payments with credit card or checking account information;
  • Worked follow ups via email and phone communication while maintaining a high level of accuracy and professionalism;
  • If no response would then forward to TPAs for continued recovery efforts;
  • Contacted insurance companies to open claim and work with them towards resolution on each claim;
  • Kept my diary current with 250+ demands
  • Over exceeded my monthly and yearly goals for recoveries
  • Acquired risk-related data from external and internal resources.

Property Damage Claims Representative

Directv Inc.
Denver, CO
05.1996 - 04.2018
  • Process incoming mail and entered claim in Access database
  • Forward to HSP who was responsible for damages, negotiated and worked closely until resolution
  • Maintained reporting for department workload to ensure accuracy
  • Analyzed data from various sources to make decisions about claims.
  • Processed paperwork related to claims, including forms, applications, releases and authorizations.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service. Received an outstanding service award in 2004
  • Worked effectively in team environments to make the workplace more productive.

Work Order Entry Operator

Imperial Headwear
Denver, Colorado
  • High volume data entry
  • Provided admin support
  • Entered headwear orders for golf tournaments from sales reps accurately and in a timely manner
  • Process credit release report and entered credits on a weekly badis
  • Met or exceeded target for on-time customer shipments.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Education

Business College -

Barnes Business College
Denver, CO
11-1988

High School -

Robertson High School
Las Vegas, NM
05.1987

Skills

  • Data Entry (70 wpm)
  • Customer Service
  • Collections Management
  • Power BI
  • Payment Processing
  • Microsoft Word
  • Microsoft Excel
  • Records Management
  • CAMS
  • Proofreading
  • Claims processing
  • Customer service
  • Debt collection
  • Negotiation skills

Objective

Seeking a career position where i can showcase my meticulous skills, strong work ethic and proven experience providing efficient and effective support at the same time allowing the avenue for professional growth development to achieve impactful successful results

Timeline

Risk Management Specialist

AT&T
04.2018 - 02.2025

Property Damage Claims Representative

Directv Inc.
05.1996 - 04.2018

Work Order Entry Operator

Imperial Headwear

Business College -

Barnes Business College

High School -

Robertson High School

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Tracy A Gonzales