Tracy Alexander
Denver ,CO
Summary
Energetic Manager successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
26
26
years of professional experience
Work History
Produce Team Member
Whole Foods
08.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Streamlined produce department operations for increased efficiency and productivity.
- Maintained well-stocked and visually appealing display cases to attract customers.
- Collaborated with team members to ensure consistent quality and freshness of products.
- Reduced waste by implementing proper rotation procedures and timely disposal of expired items.
- Safeguarded food safety standards by adhering to sanitation guidelines and store policies.
- Assisted customers with special requests, ensuring their needs were met promptly and accurately.
- Conducted regular inventory checks for accurate stock control and ordering purposes.
- Trained new team members in proper handling, storage, and merchandising techniques for produce items.
- Demonstrated flexibility in scheduling to cover shifts when needed, contributing to overall team success.
- Boosted sales through attractive displays, creative cross-merchandising, and strategic placement of promotional materials.
- Handled customer inquiries professionally, offering solutions that enhanced their shopping experience.
- Improved workflow efficiency by maintaining clean workspaces and well-organized backroom storage areas.
- Maximized product shelf life through vigilant rotation practices based on expiration dates or visual quality cues.
- Participated in regular department meetings to share ideas for continuous improvement initiatives within the produce section.
- Increased accuracy of inventory records by conducting thorough audits at regular intervals.
- Minimized shrinkage rates with diligent monitoring of temperature controls in refrigeration units.
- Facilitated smooth communication between team members as a proactive problem solver during high-stress situations.
- Contributed to the achievement of sales targets by consistently promoting seasonal items or featured specials.
- Strengthened relationships with suppliers through open communication channels, ensuring timely delivery of high-quality produce items on a consistent basis.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Coordinated with vendors to verify product availability and acquire best quality.
- Inspected produce to update and adjust pricing information.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Recorded sales information on database to enable tracking history and maintain accurate records.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Meat Department ATL
Whole Foods Market
12.2022 - 05.2023
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Monitored inventory levels, cutting meat, ordered new supplies and oversaw restocking of cases.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Trained new employees on handling, safety and stocking procedures.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Worked closely with 12-18 employees at one time to effectively manage daily operations and communications.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Conducted regular inventories of stock and documented losses using IRMA, Orderlink.
- Monitored food preparation, production and plating for quality control.
- Controlled food costs and managed inventory.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Meat Department Supervisor
Whole Foods
10 2019 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety.
- Provided supportive link between external customers and internal operations.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Identified individual employee's unique work styles and adapted management methods.
- Maintained compliance with company policies, objectives and communication goals.
Meat Department Manager
King Soopers
10.2010 - 10.2019
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished meat and seafood according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized department, including cutting room, cooler, freezer, department
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to store's positive culture.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Answered customer telephone calls promptly and in appropriate manner.
- Supervised and directed all merchandise and shipment processing
- Trained 3 new sales associates each quarter.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Identified potential shoplifters and alerted management.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Supervised and directed all merchandise and shipment processing.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Tracy's Zoo/ The Little Things
Owner
01.1998 - 12.2007
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in the team setting, providing support and guidance.
- Worked well with many pets and animals in different environments and houses
- Worked with owners and their pets to create safe petsitting business
- Organized and detail-oriented with strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Education
Associate of Arts - Animal Science
Cuesta College
San Luis Obispo, CA1999
Skills
- Training and Development
- Conflict Resolution
- Scheduling
- Processes and Procedures
- Staff Management
- Training and mentoring
- Oversees Inventory
- Team Building
- Creative merchandising
- Collaboration
- Employee training
- Process and procedure development
- Food Safety Compliance
- Spoilage prevention
- Stock Rotation
- Product presentation
- Salesmanship
- Product Knowledge Expertise
- Maintaining cleanliness
- Retail Merchandising
- Merchandising Techniques
- Regulatory Compliance
- Display Setup
- Stock replenishment
- Customer Service
- Food Preparation
- Pallet Jack Operation
- Safe Food Handling
- Price Checking
- Temperature Logging
- Quality Control
- Task Delegation
- Positive Attitude
- Flexible Schedule
- Temperature Monitoring
- Management interaction
- Written and oral communication
- Honesty and Integrity
- Product Stocking and Storage
- Product restocking
- Pricing and shelf labeling
- Product displays
- Quality Inspections
- Strong Work Ethic
- Cleaning procedures
- Shelf Stocking
- Box Cutter and Pallet Jack Safety
- Safety Procedures Compliance
- Sales Promotion
- Product Rotation
- Cleanliness and sanitation
- Display Maintenance
- Punctuality
- Supply Ordering
- Reloading salvage materials
- Cleaning and sanitation
- Hand-Eye Coordination
- Product pricing
- Product Knowledge
- Inventory Management
- Customer Assistance
- Problem-solving abilities
- Computer Proficiency and Microsoft Office
- Professional Demeanor
- Interpersonal Communication
- Staff Support
- Adaptability and Flexibility
- Engaging with Diverse Customers
- Professionalism
- Written Communication
- Teamwork and Collaboration
- Product Demonstrations
- Excellent Written and Verbal Communication
- Time management abilities
- Relationship Building
- Honest and Dependable
- Positive Customer Engagement
Timeline
Produce Team Member
Whole Foods
08.2023 - Current
Meat Department ATL
Whole Foods Market
12.2022 - 05.2023
Meat Department Manager
King Soopers
10.2010 - 10.2019
Tracy's Zoo/ The Little Things
Owner
01.1998 - 12.2007
Meat Department Supervisor
Whole Foods
10 2019 - 10.2021
Associate of Arts - Animal Science
Cuesta College
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