Tracy Alexander-Smith
Office Administrative Assistant 1
Glenwood,IL
Summary
Driven administrative professional with proven expertise in office management and critical thinking, honed at Happy Feelings Home Health Care and Illinois Department of Human Services. Excelled in enhancing productivity by implementing effective scheduling and fostering strong problem-solving skills. Achieved significant improvements in operational efficiency and staff coordination, demonstrating a strong blend of Microsoft PowerPoint proficiency and verbal communication. Streamlined operation, saving the state $50,000 monthly, and led a team of a team of 30 to ensure 100% payroll accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Officer
Happy Feelings Home Health Care
06.2024 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Office Administrative Assistant 1
Illinois Department of Human Services
08.2012 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Transcribed and organized information to assist in preparing speeches and presentations.
Mental Health Technician
Illinois Department of Human Services
11.2002 - 08.2012
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Fostered positive relationships with patients, building trust and facilitating therapeutic interactions.
- Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
- Supported patients in daily activities, promoting independence and skill-building.
- Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
Education
Leake Central High School
Carthage, MSSkills
- Office Management
- Scheduling and calendar management
- Microsoft PowerPoint
- Documentation and control
- Time Management
- Computer Proficiency
- Verbal Communication
- Critical Thinking
- Strong Problem Solver
- Filing and data archiving
Certification
- CAP - Certified Administrative Professional
Timeline
Administrative Officer
Happy Feelings Home Health Care
06.2024 - Current
Office Administrative Assistant 1
Illinois Department of Human Services
08.2012 - 05.2024
Mental Health Technician
Illinois Department of Human Services
11.2002 - 08.2012
Leake Central High School
- CAP - Certified Administrative Professional
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